At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team :
As a Global Lead of Workforce Performance, you will lead a team in designing, implementing, and optimizing daily performance measurement systems and Key Performance Indicators (KPIs). Your role involves analyzing performance data, conducting root cause analysis, providing real-time support to address performance challenges, and calling out critical resources needed to achieve business goals, coaching and develoiping team members and building a culture of enquiry and expertise. Additionally, you will establish performance improvement governance and lead the implementation of initiatives to enhance organizational performance. You will collaborate across departments to optimize APT - Productivity - Quality - Risk - Cost performances, aligning them with our strategic goals. To excel in this role, you should have a deep understanding of performance management principles, strong problem-solving skills, and the ability to set and track KPIs related to workforce efficiency, productivity, risk, and customer experience.

Responsibilities :
- Process Optimization
Ability to analyze, design, and implement efficient workflows and processes to enhance operational performance.
- Data-Driven Decision Making
Proficiency in using data analytics to identify inefficiencies, monitor progress, and guide strategic decisions.
- Project Management
Strong project management skills to lead initiatives, manage timelines, and ensure successful execution of efficiency improvement projects.
- Continuous Improvement Mindset
Expertise in methodologies such as Lean, Six Sigma, or Kaizen to drive ongoing improvements and foster a culture of efficiency.
- Cross-Functional Collaboration
Ability to work effectively with different teams and departments to align efforts and achieve common efficiency goals.
- Change Management
Skilled in managing and facilitating organizational change, ensuring smooth transitions and buy-in from stakeholders.
- Communication and Leadership
Strong communication skills to articulate strategies and lead teams effectively towards operational excellence.
- Resource Management
Ability to optimize resource allocation, ensuring that both human and material resources are utilized efficiently.
-Risk Management
Proficiency in identifying, assessing, and mitigating risks associated with operational inefficiencies.

Qualifications

Minimum Qualifications :
- Masters Degree in Business Administration, Data Analytics, Industrial Engineering, or a related field. Advanced degree is a plus.
- Advanced knowledge of Hoshin Plan, X Matrix, Kaizen methodology.
- Proven experience in workforce performance metrics management, data analysis, and root cause analysis.
- Basic knowledge of automation, modeling, data structure, database.
- Strong problem-solving skills and the ability to develop effective solutions to workforce-related issues.
- Understanding of Toyota performance management principles and KPI development will be a plus.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Ability to think strategically and align performance management initiatives with long-term business objectives.
- Fundamental knowledge of business accounting or financial accounting is a plus.

Preferred Experience:
- 5 years of experience in workforce performance metrics management or related roles.
- Experience in Gemba Walk, Managing Daily Improvement, A3 methodology will be a plus.
- Experience in establishing and leading performance improvement initiatives.
- Proficiency in data visualization tools and reporting systems.
- Experienced in cost-saving management projects or programs.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.