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Gaming Ops Associate - USDS

AT TikTok
TikTok

Gaming Ops Associate - USDS

Los Angeles, CA

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

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Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
In this role, you'll support two core areas within our USDS gaming team: the Gaming Creator Community and the Gaming Publishers. Working with the Gaming Creator team, you'll help grow and develop our creator community by driving high-quality content production, increasing creator engagement, and fostering product adoption through scaled content and educational programs. You'll implement initiatives that nurture creator talent and celebrate our diverse and inclusive communities globally. In parallel, you'll collaborate with the Gaming Publishers to execute high-priority campaigns within USDS, focusing on programming campaigns and events for the gaming vertical. You'll monitor campaign progress, report outcomes, and provide strategic insights to optimize processes and achieve campaign goals. Additionally, as part of the USDS Business Operations team, you'll ensure compliance across all workstreams.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Serve as a key USDS partner for the Gaming team, supporting the US execution of growth programs and vertical priorities
- Oversee communications, in-app and offline, to US Gaming Creators for product adoption and community management needs
- Design and launch creator communities to onboard, support and educate emerging and established gaming creators at scale
- Design and implement scalable program solutions for US product & creator needs, helping drive creator growth and retention
- Measure and track the success of growth programs and community management over time, drawing insights for future projects from qualitative and quantitative metrics
- Solicit, organize, and contextualize feedback from the gaming creator community to support product development
- Collaborate with cross-functional teams and stakeholders, such as Data & Analytics and Product, to identify critical US Gaming Creator questions, ultimately designing, building and developing solutions for the US Gaming market.
- Deliver compliant content programming in markets for each campaign
- Request and track Partner assets for in app content programming
- Manage all programming tools per campaign delivery
- Monitor product adoption and troubleshoot content programming issues
- Upkeep and refresh content throughout campaign delivery
-Liaise with Gaming team to deliver authorised incentive programming for Creator campaigns
-Coordinate copywriting translations and manage quality assurance process
-Align on standardized, clear measurement plans and set joint OKRs in line with the broader Gaming Product teams.
-Track program progress to program goals, incorporate improvement tweaks in realtime to optimize program success metrics.

Qualifications

Minimum Qualifications
- Bachelor's degree or above in related fields or equivalent experience (1-3 years)
- Great written and spoken communication skills to influence product partners and company decisions
- Demonstrated experience in community building and engagement
- Ability to manage multiple projects at the same time
- Results and solution-oriented professional who has a knack for building solid relationships on both the creator and business level
- Outstanding communication, presentation and problem-solving skills
- Experience with influencer management in developer or creator ecosystems

Preferred Qualifications
- Exemplary interpersonal, analytical skills.
- Strong documentation, presentation, and communication skills.
- Experience working in a cross-functional environment as a consensus builder across disparate business units with occasionally conflicting KPIs.
- Experience working in the Video Gaming industry.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $67724 - $101333 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Los Angeles, CA, USA
Job ID: TikTok-7433554636742789427
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.