Responsibilities
Team Intro:
The Global Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform.
As a Fraud Analyst, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including fraudulent transactions, KYC, fake accounts , risky sellers , and seller-creator affiliation.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
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Responsibilities:
- Actively investigate and analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Collaborate with cross-functional teams to implement fraud prevention strategies and initiatives.
- Create mitigation techniques and train front line agents to handle cases for emerging MOs.
- Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation
- Provide investigation insights to customer facing teams, and support de-escalation of customer feedback
- Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.
- Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission.
- Utilize fraud detection tools, systems, and various other sources to identify and quickly act on patterns of fraud.
- Responsible to triage, manage, and escalate any fraud incidents
- Perform other ad-hoc tasks related to fraud operations
Qualifications
Minimum Qualifications
- 2+ years professional experience in operation and investigation related to fraud, abuse, or cybercrime.
- Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets
- Strong ability to gather information from various sources to substantiate investigation hypotheses;
- Work well under pressure, and can prioritize high impact escalations
- Experience conducting KYC, transaction monitoring, ecommerce fraud
Preferred Qualifications:
- Experience working with merchants, vendors, and buyers
- Capacity to draw actionable insights from datasets
- Knowledge or experience in SQL, Python, or equivalent is a plus
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $97280 - $156222 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.