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About the Team
The Food and Beverage team promotes best practices and supports the business by elevating and creating unique employee and client food and beverage experiences. Our team focuses on implementing industry knowledge across our global portfolio, providing special food and beverage opportunities, creating leading operating standards and deploying innovative ideas that engage our team.

Responsibilities:
- Multi-site management. Manages different catering models (e.g., meal passes, boxed lunch, and on-site catering), as well as pantry program management across multiple offices.
- Vendor Management & Quality Control. Oversee and manage all vendor requirements inclusive of service level agreements, key performance indicators, performance and weekly/quarterly management meetings, performance requirements, and vendor-related metrics.
- Food Program: Manage and oversee program activities, and mitigate risks inclusive of vendors who provide solutions to food program management (inclusive of meal and pantry rotations, inventory, menu, tasting, activations audits, equipment, cultural moments, delivery, pop-up experiences, adverse weather and/or crisis set-up mitigations, etc.).
- Food Compliance & Safety. Ensure food safety protocols, compliance, and requirements meet global and country regulatory requirements. Eliminate risks and manage crisis events. Facilitate vendor audits and inspections.
- Data management. Report on, monitor, handle, and forecast requirements and interventions (e.g. employee on-site usage, wifi data, OMBEA, satisfaction scores, tickets and other data trends). Provide data insights, analysis, trends, and solutions to leadership.
- Cross-functional stakeholder collaboration. Liaises and partners with Security, EHS, Workplace, Real Estate and other teams to handle food-related matters (e.g., incidents, investigations, real estate changes).
- Event, Brand & Communication strategy. Create and manage employee brand, calendar, event, and communication strategy and SOP-related activity through employee comms, pop-up events, and other innovative ideas. Oversee catering for events, meetings and leader visits.
- Employee Engagement. Check, monitor, forecast, and enhance employee engagement, sentiment and ideas. Engage with employees and vendors to enhance overall offerings through employee communications, investigations, feedback methods and other channels are optimized and employee engagement sustained. Oversee and ensure handling of employee tickets in 1-24 hours.
- Training. Provide SOPs, guidance doc, training materials and resources for vendor and internal teams to support food services.
- Finance management. Create and manage purchase orders, budgets and inventory requirements. Make adjustments as needed based on variations as required. (e.g., acquire extra Ombea tablets, cost category adjustments, consumables like coffee, etc).

Qualifications

Minimum Qualifications:
- Bachelor's degree and/or equivalent experience in food science, nutrition, hospitality management, catering management, general business management, etc.
- 3+ years of experience managing a food program in a corporate setting. Alternatively, we will consider candidates coming with F&B experience from the hospitality industry (hotels & restaurants)
- Data-driven. Applies analysis and insights with data and hospitality principles to drive forward program goals.
- Strong risk and safety knowledge. Understands and applies relevant regulations.
- Excellent organizational, interpersonal, and multi-tasking skills

Preferred qualifications:
- Experience in on-site catering management in technology companies with an ability to navigate different applications and platforms to drive data-driven solutions
- Demonstrated experience in project management.
- 0-40% travel

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $79800 - $125100 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.