Real Estate and Facilities (RE&F), a division of the Corporate Services department, was established in June 2015. Since then, RE&F has grown alongside our organisation, managing a vast global footprint. Our meticulous management model encompasses the entire real estate lifecycle, from space planning and transaction management to project management, facilities management, and office EHS. With a passion for innovation and a commitment to excellence, we strive to create inspiring spaces that foster collaboration and unleash the full potential of our teams.

Responsibilities:
Payment:
- Manage end-to-end office rental payment and operation payment timely and accurately in the region.
- Handle timely payments for office leases and operational expenditure in the EMEA region, ensuring accuracy and compliance.
- Update payment tracker on a daily basis and provide monthly utility payment analysis.
- Familiar with tax knowledge in EMEA regions, monitor invoices and support finance and tax teams on information alignment.
- Ability to understand payment terms, payment cycle and special work order process with proper documentation.
- Ensure security deposit refund accurately and on time.
- Develop strong relationships with internal and external partners, collaborate with internal stakeholders on cost center allocation, follow good communication with landlord independently.
- Due diligence in the documentation processes working with the finance team, landlords, serviced office providers, tax team etc.
- Familiarise, manage and assist in the system processes of internal approval.
- Manage and optimize the tracking of the EMEA payment database of all invoices, such as monthly rental payment, key card replacement, utilities payment, car parking payment, co-working spaces meeting room payment etc, making sure that all information is kept up to date and accurate.
- Perform other real estate related duties as assigned, including regular reports to management.
- Monitor supplier invoices, ensure their accuracy, coordinate cost allocation among internal departments, and maintain positive relationships with all stakeholders.
- Address historical arrears, verify the validity of claims made by suppliers, and coordinate departmental cost allocation for confirmed arrears. Analyze root causes of such issues and propose future improvement plans.
- Proficient in handling the entire process of real estate leasing projects, including budget application, contract approval, and payment.

Analytics:
- Ability to prepare business charts and graphs for payment status within EMEA and analyse payments trending per budget allocation.
- Proactively spot and highlight to the facility management team on utility trends, working cross functionally with internal and external stakeholders to understand root causes.

Qualifications

Minimum Qualifications:
- Previous relevant working experience, preferably in consultancy, real estate, finance, tech.
- Analytical with a good command of the use of excel.
- Demonstrate logical thinking, systematic approach in execution and detail orientated.
- Able to work well with different teams and stakeholders and a fast changing environment.
- Ability to adapt to the culture of the company.
- Good time management juggling multiple tasks of ranging priorities.
- Proactive attitude with excellent data analytical skills in dispute settlement.

Preferred Qualifications:
- Relevant accounting/payments-related working experience, preferably in tech, consultancy, real estate, landlord, workplace related areas.
- Self-starter and a team player who is highly adaptable to changes, task driven, detail focused and time focused.
- Have an ability to be a quick problem solver and learn how to manage a range of internal and external parties.
- Ability to practice critical and sound thinking, empowered to make good judgement calls when needed.
- Good time management juggling multiple tasks of ranging priorities.
- Demonstrate good verbal and written communication skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.