At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting our employees at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance. Our services include:
Home rental service: Assist with finding housing options, negotiating lease terms
Settling-in service: Assist with bank account opening, utilities set up, etc
Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting
School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.

Responsibilities:
- Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes
- Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc
- As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees
- Monitor and manage vendor spending, by reviewing invoices, and ensuring a cost-efficient approach is taken.
- Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness
- Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.
- Participating in the new RMC invite tenders procurement process and evaluation.

Qualifications

Minimum Qualifications:
- Bachelor's degree or higher
- At least 4 years of experience in vendor management or operations, able to motivate vendors and mobilize their resources to achieve business goals.

Preferred Qualifications:
- Strong communication and problem-solving skills, high level of resilience, and the ability to adapt according to business development needs.
- Strong data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
- English and Mandarin Chinese speaking, since most of this role entails supporting Chinese employees.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $83000 - $137000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.