Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
The Trust & Safety (T&S) team at TikTok is committed to ensuring that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As part of the Operations Analysis & Performance team, you will manage operations data infrastructure, conduct data analysis to support decision making, and drive global moderation teams to improve performance. You will also get a chance to work with a regional/global team to ensure that the team objectives are met.
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It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities
- Design and define operation management-related metrics, and build metric management schemes for global products. These metrics may include, for instance, data related to efficiency & quality performance of global moderation teams.
- Provide data support for business reports, run analysis and collect RCA feedback. Follow up with further management actions.
- Build and maintain data infrastructure, conduct data cleaning, troubleshooting or other data consulting work, manage data access, and establish a single source of truth for global operation management.
- Collaborate with multi-functional departments in pushing for iteration and usage of platform tools, ensuring the configurations' completeness and accuracy, in order to enhance data visualization and data accuracy.
- Identify issue areas through data analysis and independently provide solutions & improvement insights to global management teams.
- Coordinate resources for projects that may involve intensive cross-functional & cross-cultural cooperation.
Qualifications
Minimum Qualifications
- 3 years of working experience in Business Intelligence or Data Analyst.
- Proficiency in statistics and mathematics, including but not limited to correlation analysis, linear and logistic regression, hypothesis testing (t-test, ANOVA), cluster analysis, and LMDI.
- Proficiency in Excel & Google Sheets and hands-on experience in SQL/R/Python.
- Proficiency in data visualization tools, e.g., Tableau, Power BI, DataPower, etc.
- Strong communication, presentation, and documentation skills.
Preferred Qualifications
- Bachelor's degree or higher in Management Information Systems, Business Analytics, Statistics, or related subjects.
- Broad experience in independently analyzing data, identifying issues, coordinating resources, and solving issues.