At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
and create a strong user experience journey.

Responsibilities:
- Identify issues affecting customers from enjoying the TikTok LIVE experience, including our top host creators, by working closely with stakeholders and performing rigorous data analysis.
- Scope and execute projects to improve our customer experience, including creating world-class tools and impactful initiatives that facilitate their use of our platform.
- Collect, analyze, and interpret customer service data to provide key business insights, identifying trends and business or operational improvement opportunities for TikTok LIVE.
- Communicate and coordinate across internal and external stakeholders globally to ensure our initiatives and projects are executed well. This includes setting up cross-functional workflows that are regular and seamless.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above (preferably in psychology, economics, statistics, mathematics, journalism, or similar fields).
- At least 3 years of work experience with a fast-moving team and company.
- Experience in coping with complex business challenges: you demonstrate a high level of knowledge and curiosity in your professional field, along with strong logical thinking and ability to handle complexity.
- Knowledge of customer experience principles and user research methodologies; project management training and experience.

Preferred Qualifications:
- Demonstrate excellent data analysis, analytics execution, and written & spoken communication skills: you are able to present complex data clearly and concisely to stakeholders at all levels of the organization.
- You also possess a proven track record of creating reports and visualizations that deliver insights and recommendations.
- You possess work experience using a combination of data analysis methods and tools for impactful projects.
- Demonstrated ability to come up with constructive, outcome-oriented solutions that solve complex problems involving multiple stakeholders: you can influence stakeholders to adopt a solution while managing for constraints and trade-offs.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.