Responsibilities
About the team
TikTok Search is a global team dedicated to providing easy access to information and creative content. Evaluation is key to assessing search result quality and enhancing user experience. Our Search Operations team plays a vital role by investigating user feedback, evaluating results, and analyzing data to improve search performance.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
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Responsibilities:
- Responsible for developing and implementing engagement plans focused on transforming the current one-way forum into an interactive, creator-centric community.
- Design and execute scalable growth strategies, on the basis of deeply understanding entertainment content ecosystem and creators' needs.
- Revise and optimize community attraction methods, including refreshing branding, running targeted outreach, and launching contests or challenges.
- Coordinate cross-platform strategies across social community channels.
- Foster a welcoming and inclusive environment by moderating discussions, engaging with user posts, and addressing concerns proactively.
- Adjust tactics in real time based on community feedback and analytics.
- Establish interactive feedback loops with users, collecting insights on product features and user experience.
Qualifications
Minimum Qualifications
- Bachelors degree or above
- Over three years of experience in internet content platforms with deep insights into global content products
- Good at logical thinking, able to understand complicated situations, define problems and develop approaches to achieve goals
Preferred Qualifications
- Strong in cross-cultural understanding, communication, coordination, and driving results.
- Empathetic toward users with a deep understanding of creators' needs.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $88000 - $151111 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.