Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.
About the team
Our Content Moderation team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children.
About the role
As a Team Leader in our Trust & Safety Content Moderation team, you will provide leadership and day-to-day management of a team of Content Moderators.
You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success.
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What will I be doing?
- You will lead, manage, recruit & develop a team of Content Moderators, helping them to achieve their full potential and maintain high standards & quality of work.
- You will be responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures.
- You will actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
- You will create an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
Qualifications
What do I need to bring with me?
Minimum Qualifications
- You possess exceptional interpersonal & communication skills with a passion for working in a team environment
- You come with proven leadership skills and experience in leading or managing people
- You come with proven experience in doing root cause analysis and ability to follow through with / action on the insights gleaned to drive performance
- You come with proven experience of working with data, especially on data analysis revolving performance
- You come with proven project management skills
- You are comfortable with working shift hours on a rotational basis, including weekends and public holidays
Preferred Qualifications
- You are driven and self-motivated with a desire to keep improving
- Experience in a BPO / call center/customer service environment is a plus.
- You possess cultural sensitivity and understanding relating to global/ regional current affairs. Familiarity with internet laws and regulations, in particular reviewing online content, would be a good plus.
- You come with proven change management experience (preferred)
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