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Commerce - Manager of Logistics

AT TikTok
TikTok

Commerce - Manager of Logistics

São Paulo, Brazil

Responsibilities

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

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Join us.

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our global logistics team, together we can enchance our ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:

-Oversee domestic and cross-border logistics operations, including courier delivery, fulfillment warehouses, Last Mile, Middle Mile, and B2C initiatives. Ensure operational efficiency, scalability, and cost-effectiveness while maintaining high service levels.
-Manage end-to-end logistics performance across multiple logistics models, leveraging data analytics to monitor KPIs, conduct root-cause analysis, and implement solutions that drive continuous improvement in speed, cost, and reliability.
-Lead cross-border operations and program management, overseeing import/export processes, customs clearance, and regulatory compliance. Develop scalable logistics solutions to improve international shipping efficiency and mitigate risks.
-Develop and maintain key strategic partnerships with 3PLs, carriers, and logistics providers. Own vendor performance management, negotiate SLAs, and drive operational enhancements through SOP ownership and structured feedback loops.
-Drive systems and carrier integration, onboarding local and international carriers via API, managing third-party integrations, and ensuring seamless order tracking, label management, and parcel flow from first mile to final delivery.
-Enhance and scale logistics processes (0 to 1) by conducting market and industry research, identifying risks from policy or market changes, and developing initiatives to improve operational stability, automation, and long-term business growth.

Qualifications

Minimum Qualifications:
-Bachelor's degree or higher in Engineering, Logistics, Supply Chain, Transportation, Operations Management, or a related field.
-5+ years of experience in logistics operations, with a strong focus on cross-border logistics, Last Mile, Middle Mile, and fulfillment center management.
-Proven experience managing 3PL and carrier relationships, preferably with established connections to courier services in Brazil.
-Strong knowledge of import/export processes, customs clearance, and regulatory compliance in cross-border logistics.
-Hands-on experience in logistics performance management, including KPI monitoring, root-cause analysis, and process optimization.
-Proficiency in systems and carrier integration, including API onboarding, third-party logistics technology, and real-time tracking systems.

Preferred Qualifications:
-Experience working in e-commerce logistics, particularly within marketplace operations.
-Strong problem-solving and analytical skills, with a data-driven approach to decision-making.
-Ability to manage multiple stakeholders and align internal and external teams for operational efficiency.
-Experience with logistics automation and technology-driven process improvements.
-Fluency in Portuguese and English; Mandarin is a plus to collaborate effectively with internal stakeholders

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Client-provided location(s): São Paulo, State of São Paulo, Brazil
Job ID: TikTok-7430962433398966565
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.