At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team & Role:
At TikTok, our Global Business Solutions (advertising) team plays a crucial role in generating revenue by promoting our advertising solutions, onboarding new clients, driving effective ad campaigns, and more. As the TikTok community grows at an unprecedented speed worldwide, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real-time. TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small. We have an opening for a Team lead on our Client Solutions team who will be responsible for driving strategy and client service expectations within their specific vertical across the country and globally. You will partner closely with the Sales Industry lead and Vertical Director and serve as the advocate for their category both internally and externally. You will manage a team of CSMs and CSPs and be expected to work closely with our product team to find digital media solutions for the vertical/industry you represent. You will have a deep knowledge of online media combined with excellent communication and analytical skills. Success in this position requires a focus on project/relationship management, education, measurement and the ability to tell a strong story that shows TikTok's unique and proven ability to drive client KPIs. This position is full-time and located in our Austin, TX office. We currently observe a flexible working policy of 3 or more days in the office and the other working days remotely. TikTok follows a hybrid work schedule that requires employees to work in the office a minimum of 3 days a week, or as directed by the manager/department/office. We regularly review our hybrid work model, and the specific requirements may change at any time. This position is full-time and based out of our Austin, TX office, which follows a 4 day in-office schedule.

Responsibilities:
- Become an expert for your vertical / industry and be able to clearly articulate how TikTok can best serve these clients
- Collect and disseminate best practices and strategies across the Industry to vertical teams, both locally and globally
- Work closely with the sales team to win, maintain and grow strong client relationships with our largest advertisers
- Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business
- Coach Client Solutions Team on consultative, data driven campaign analysis and selling at scale
- Collaborate with leadership to establish a cohesive strategy for Sales and Client Solutions
- Maintain up-to-date knowledge of TikTok's features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs
- Establish processes to collect advertiser feedback to inform our product strategy
- Partner with cross-functional teams to develop, identify, and implement effective and scaleable process for our growing Client Solutions team
- Work directly with product & engineering teams to troubleshoot client issues.
- Identify needs and help to build scalable processes for our growing Client Solutions team
- Manage and develop a team of Client Solutions Team Leaders to deliver results against set goals
- Ensure a standard of excellence and flawless campaign execution across all teams within your Vertical / Industry

Qualifications

Minimum Qualifications:
- Experience in client solutions, client services, and/or post-sales account management roles within digital advertising
- People management experience

Preferred Qualifications:
- Biddable network experience
- Previous experience in the financial services + apps industries at a brand or agency
- Experience managing advertisers throughout the funnel with a deep understanding of their challenges
- Experience working in digital auction marketplaces with and understanding of how to execute effectively within them
- Experience building relationships with top marketing decision makers at brands and agencies
- Ability to proactively troubleshoot and problem solve quickly and through the proper escalation process
- Proactive attitude with excellent project management, organizational, and analytical skills
- Outstanding executive presence and communication skills, with demonstrated ability to engage C-level executives
- Experience with ad verification partners (IAS, DV, MOAT)

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2