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Client Solutions Planner - Global Business Solutions - New York

AT TikTok
TikTok

Client Solutions Planner - Global Business Solutions - New York

Austin, TX

Responsibilities

About the Role:
The Client Solutions Planner (CSP) is responsible for tactical implementation of client accounts including the integration and planning work with cross functional teams. This member of the team will work with all departments in the org including Creator Monetization, Brand Strategy, Ad Ops, Sales Ops, Brand Partner Managers, Client Solutions Managers and Product. The Client Solutions Planner will be involved in Pre and Post sales and will develop comprehensive multi-media plans leveraging our first in class ad product suite. The ideal candidate will utilize educational knowledge and industry knowledge to help us build a strong business with Client Services at the forefront of all we do.

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About the Team:
The enterprise ad sales team works with some of the largest organizations across all categories. They are responsible for enabling advertising on the platform and connecting users with brands.

Responsibilities:
- Develop plans for key clients with KPI deliverables in mind
- Support in media and creative strategy, planning, and implementation of campaigns to deliver against Client Goals
- Work with internal teams to guide inventory allocation
- Work with the Finance and Sales Ops team on any new client approvals
- Enter IO into Order Management System and track the progress from beginning to completion
- Verify accuracy of Internal IO and client insertion order
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy in CRM system
- Keep sales apprised of all key issues, updated and relevant data throughout campaign process
- Work with Creator team to manage influencers for custom campaigns
- Support and work with the Brand Partnerships (Sales) Team on pre-sale research and pitch
- Support Client Solutions team in post-sales execution and reporting needs for clients
- Manage and grow post-sale client relationships with advertisers of all sizes

Qualifications

Minimum Qualifications:
- 1+ years of experience in account management / client services roles in digital marketing or ad tech - experience with auction-based ad networks
- Must be willing to work in New York, NY

Preferred Qualifications:
- Ability to analyze data and identify insights to assess campaign performance
- Have the ability to collaborate, work cross-functionally and communicate effectively across multiple business functions and geographies
- Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships, etc)
- Proactive attitude with excellent project management, organizational, and analytical skills
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
- Demonstrated experience presenting ideas
- Experience with Excel, experience with analyzing datasets and delivering insights

Client-provided location(s): Austin, TX, USA
Job ID: TikTok-7480648466441029895
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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