At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Role:
The Client Solutions Planner (CSP) is responsible for tactical implementation of client accounts including the integration and planning work with cross functional teams. This member of the team will work with all departments in the org including Creator Monetization, Brand Strategy, Ad Ops, Sales Ops, Brand Partner Managers, Client Solutions Managers and Product. The Client Solutions Planner will be involved in Pre and Post sales and will develop comprehensive multi-media plans leveraging our first in class ad product suite. The ideal candidate will utilize educational knowledge and industry knowledge to help us build a strong business with Client Services at the forefront of all we do.

About the Team:
The enterprise ad sales team works with some of the largest organizations across all categories. They are responsible for enabling advertising on the platform and connecting users with brands.

Responsibilities:
- Develop plans for key clients with KPI deliverables in mind
- Support in media and creative strategy, planning, and implementation of campaigns to deliver against Client Goals
- Work with internal teams to guide inventory allocation
- Work with the Finance and Sales Ops team on any new client approvals
- Enter IO into Order Management System and track the progress from beginning to completion
- Verify accuracy of Internal IO and client insertion order
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy in CRM system
- Keep sales apprised of all key issues, updated and relevant data throughout campaign process
- Work with Creator team to manage influencers for custom campaigns
- Support and work with the Brand Partnerships (Sales) Team on pre-sale research and pitch
- Support Client Solutions team in post-sales execution and reporting needs for clients
- Manage and grow post-sale client relationships with advertisers of all sizes

Qualifications

Minimum Qualifications:
- 1+ years of experience in account management / client services roles in digital marketing or ad tech - experience with auction-based ad networks
- Must be willing to work in New York, NY

Preferred Qualifications:
- Ability to analyze data and identify insights to assess campaign performance
- Have the ability to collaborate, work cross-functionally and communicate effectively across multiple business functions and geographies
- Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships, etc)
- Proactive attitude with excellent project management, organizational, and analytical skills
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
- Demonstrated experience presenting ideas
- Experience with Excel, experience with analyzing datasets and delivering insights

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (hourly)

The hourly rate range for this position in the selected city is $26.39- $37.00.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.