At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
Client Solutions Team will be a client & campaign management expert, working with advertisers and agencies to design, implement, and optimize campaigns to achieve advertisers' performance objectives. Client Solutions Team is one of the most important partners to our sales team, establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Key skills required for any persons to be in this team is to have a great focus on client service, ability to optimize marketing performance results for advertisers, and capability to provide customized training and solutions to advertisers leveraging our unique ad product suite.

In this role, you will be one of the most important partners of our sales team, establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to optimize marketing performance results for advertisers, and provide customized training and solutions to advertisers leveraging our unique ad product suite.

- Analyze advertisement campaign's performance data to offer mid market clients data-driven business insights;
- Manage and grow post-sale client relationships of both branding or performance marketing product offerings by monitoring and analyzing ad campaigns, and proactively taking initiative to improve results and up-sell;
- Drive education on ad products & updates and share company best practices as relevant to client or agencies' business;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
- Spot the growth opportunity for mid market clients by regular performance analysis and escalate business growth findings to all the cross functional team;
- Improve product feature adoption and consistently drive the product improvement from market feedback with product and go-to-market strategy.

Qualifications

Minimum Qualifications
- Have at least 1 year of direct ads operation, digital campaign management.
- Minimum 2-4 years of relevant work experience in digital marketing, tech products, consulting, communications, or internet technology.
- Experienced in biddable media, having a basis of eCom & Retail industry would be a plus
- Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge
- Good understanding of digital media and marketing landscape
- Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred
- Solid understanding of media metrics, their implications and corresponding studies
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets
- Proficient in Excel, dashboarding or similar skillsets on BI application
- Detail oriented, analytical and a creative problem solver

Preferred Qualifications
- Proficiency and connections in the ecommerce space, with exposure to mid-small sized businesses
- Experience with CPAS/Shopping Ads/E-commerce marketing
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting
- Experience building strategic programs aimed at driving education and product adoption
- Experience diagnosing and solving technical problems with product and engineering teams
- Experience with managing a large book of >30 clients.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.