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Client Solutions Manager, Retail

AT TikTok
TikTok

Client Solutions Manager, Retail

Milan, Italy

Responsibilities

The Client Solutions team are responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver a first-class service to clients. Working with the top agencies and brands across Europe to educate and inform about the exciting evolution of TikTok.

Responsibilities
- Educating brands and ecosystem partners (media agencies, creative agencies, consulting) on TikTok marketing product solutions and measurement
- Driving media strategy, planning, and implementation of media campaigns to deliver against partners' business goals
- Support and work with the Brand Partnerships Manager and Industry Activation Strategist on pre-sale research, strategy and pitch
- Outline and oversee measurement strategy, tracking, and results delivery

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- Manage and grow post-sale partner relationships with brands and agencies
- Present findings and insights in a consultative way to the partners and collaborate with the relevant internal teams in order to provide a complete solution
- Monitor and analyse ad campaigns, to identify optimisation opportunities for improving and scaling performance
- Investigate and work directly with product & engineering teams to help them troubleshoot partner issues on the platform
- Conduct regular business reviews and take a consultative, long-term approach to building productive relationships with partners, in collaboration with the Brand Partnerships Manager

Qualifications

Minimum qualifications:
- Experience in digital marketing or account management in brands, agencies or ad tech
- Must be willing to work in Milan, Italy
- Experience managing campaigns across digital platforms and ad tech product
- Full funnel advertising campaign experience including performance
- Deep understanding of digital landscape and a passion for social media and entertainment in general
- Excellent verbal and written English and Italian language skill
- Media & Entertainment, Sport, Education, Apps & Telco Industry knowledge is a plus

Preferred qualifications:
- Detail oriented, with exceptional organizational skills
- Able to coordinate different stakeholders' interests and requests at the same time
- Experience in client facing role and ability to speak to C-Level stakeholders
- Experience in managing highly structured business
- Deep understanding of the measurement solutions and how to leverage those to prove TikTok value to clients
- Excellent verbal and written Italian and English communication skills, due to working with vendors/external stakeholders in the greek market

Client-provided location(s): Milan, Metropolitan City of Milan, Italy
Job ID: TikTok-7494040897693206791
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.