Responsibilities
The Client Solutions team's mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations.
In this role, you will be working closely with the Brand and Agency Partnerships team to deliver a first-class service to clients. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
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- Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key Food & Nutrition clients and agency partners (media, creative, marketing partners)
- Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
- Manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
- Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
- Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
- Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign
- Build scalable processes for our growing Client Solutions Management team
- Work with the campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimisation of campaigns
Qualifications
Minimum Qualifications
-5 + years of experience in client solutions, account management or digital advertising.
- Experience managing campaigns across digital platforms and ad tech product.
-Experience managing Paid Social or Paid Search on client, agency or platforms.
-Experience in managing performance and branding campaigns
-Experience in a client facing role is essential
-Experience using Excel or Google Sheets essential, familiarity with visualisation tools
- Excellent verbal and written English & German communication skills in order to communicate with clients
Preferred Qualifications
- Experience having worked with clients in the Food & Nutrition industry.
-Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API (CAPI), MMP, SKAN etc)
-Proficient in campaign management, setting up and optimization
- Proven success in a highly dynamic, rapidly changing environment.
-Experience diagnosing and solving technical problems with product and engineering teams
- Deep understanding of digital landscape and a passion for social media.
- Detail oriented, with exceptional organisational skills.
- Previous experience working across multi markets preferred but not necessary.
- Self-starter, fast learner with a start-up spirit.