Client Solutions Manager - Ecommerce

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.
Join us.

Team Intro
The e-commerce team partners with leading commerce clients in the Israeli market, helping them scale their businesses through TikTok advertising worldwide. We act as strategic advisors, providing expert guidance, data-driven insights, and best-in-class support to maximize their success on our platform.

Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.

Qualifications

Minimum Qualifications:
- Experience in media buying in the ecommerce industry or proven track record in scaling and managing successful ecommerce clients.
- Experience in account management/client service roles in digital marketing.
- Experience in media buying / user acquisition positions focused on performance marketing, preferably in the ecommerce industry.
- Ability to analyze data and identify insights to assess campaign performance.

Preferred Qualifications:
- Proactive attitude with excellent data analytical skills in Excel.
- Proficient in English and Hebrew, both written and verbal.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.