At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About Us
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

Responsibilities
The mission of Client Solutions Manager is to contribute to the success of our clients through proposing effective and wholesome solutions. By collaborating with different stakeholders, the team aims to grow the business revenue and to lead sustainable growth of the business by providing necessary feedback to our product team. Using the knowledge of our own advertising product and the general knowledge of reservation/performance ads, the team solves the clients' problems with expertise.

Client Solutions Manager - EC Platform will support the advertisers and the advertisement agencies related to Ecommerce industries with their TikTok for Business advertisement strategies, provide consulting to ensure the effectiveness of their ads and increase client satisfaction. The specific responsibilities may include below (but not limited to):
- Promote sales through solution proposals that lead to the success of clients' marketing challenges and promotions.
- Familiarize clients with the functionality and delivery logic of advertising products, and advocate for their optimal utilization to maximize advertising performance.
- Engage in activities such as regular meetings and workshops for customers to deepen their understanding of the product.
- Accumulate and disseminate best practices for operational methods to improve the adoption rate of important features.
- Collaborate with internal stakeholders to elevate the account management level and increase sales.
- Provide constructive feedback to the product team regarding raw feedback on the functionality and logic of advertising products, to strengthen the product.
- Understand long-term business objectives/KPIs to align TikTok strategy and negotiate complex business opportunities.
- Collaborate with measurement partners to create learning agendas to help clients measure the impact of marketing and adopt measurement solutions.

Qualifications

Minimum Qualifications
- Fluency in business English due to cross functional meetings with other regions
- Deep understanding of digital marketing and able to strategically approach advertisers and advertisement agencies
- Proven experience in coaching, mentoring and training your peers and team members
- Team-worker who can collaborate well with other functions and other regions
- Proven experience managing large advertisements and campaign budget
- Able to enjoy the rapidly changing environment

Preferred Qualifications
- Mentor and coach the team members to ensure they can perform their sales activities smoothly
- Be responsible for the team members' long-term career success at TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.