Responsibilities
About the Team:
TikTok's Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. Our Enterprise Ad Sales team partners with some of the largest global brands, enabling them to leverage TikTok's unique platform to drive business impact. The GBS team thrives on creativity, collaboration, and results.
About the Role:
The Client Solutions Manager (CSM) plays a vital role in driving TikTok's business growth by serving as a strategic advisor and day-to-day point of contact for a portfolio of advertisers. In partnership with their Business Partnerships Manager (BPM), the CSM will drive and support post-sale client engagement -- this includes managing relationships, delivering performance insights, and driving revenue growth through data-driven strategies. The role requires a demonstrated ability to identify upsell opportunities and coach clients/agencies to most effectively leverage our unique suite of ad products to drive results. Success in this role requires strong analytical abilities and client service excellence.
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Responsibilities:
- Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
- Develop and execute media strategies tailored to client goals.
- Analyze campaign data to identify strategic optimizations and upsell opportunities.
- Educate clients on TikTok's products, platform updates, and best practices to drive campaign success.
- Lead the development and presentation of Quarterly Business Reviews (QBRs) -- sharing performance updates, key insights, and strategic recommendations with clients.
- Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.
Qualifications
Minimum Qualifications:
- 3+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
- Must be willing to work in Chicago, Illinois
Preferred Qualifications:
- Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
- Proven track record of driving revenue growth, developing media strategy, and managing advertiser relationships.
- Expertise in crafting and delivering compelling QBRs that address client needs through data-driven storytelling.
- Familiarity with measurement frameworks and attribution models.
- Experience diagnosing and solving technical problems in collaboration with product and engineering teams.
- Proficiency in analyzing and utilizing data tools such as Excel (e.g. pivot tables).