Join us.

About the Team
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

The Global SMB Project Management Office (PMO) team aims to establish and maintain project management standards, processes, and best practices, ensuring that key strategic projects for Global SMB are executed efficiently. The PMO team works in close collaboration with Sales, Product and Marketing teams together to provide scalable solutions to our clients. We are building a team of self-starters, motivated individuals who thrive in a fast-paced environment. You have an appetite for learning, innovation, and are comfortable solving challenging problems, with the solutions to benefit SMB teams across global regions and markets. You will be responsible for defining project goals and scopes, driving clear and efficient communication across diverse functions and regions, continuously optimizing our business solutions for global clients.

Responsibilities
- Understand and master the overall Global SMB business operation strategies, tactics and processes in order to support Global SMB leaders across NA, EMEA, APAC and LATAM through prioritization and course of action.
- Partner and collaborate with the Product team to provide thought leadership and support for overall go-to-market product strategy.
- Support SMB leaders in reviewing team OKRs, ensuring goals (OKRs) are clear and aligned; establish a mechanism for goal alignment and review
- Ensure goals can be broken down to specific indicators, including actions and results; help build consensus on progress tracking, data reporting, diagnosis, attribution, and deep-dive
- Develop department-level metrics and associated dashboards that quantify the health of our operation, and influence change across the organization
- Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.

Qualifications

Qualifications
Minimum Qualifications
- Minimum 5 years of experience in business analysis, strategy, operations or related field.
- Proven experience in leading, executing and implementing global business analysis and/or strategic programs through cross functional collaboration, preferably with a good understanding of the strategies and operation of sales teams and product teams
- Experience in developing and managing OKRs and metrics to track and measure business performance against strategic goals, preferably with industry experience in digital advertising, social media, or e-commerce
- Strong analytical and quantitative skills with the ability to collect, analyze, and interpret complex data from various sources to support business decision-making.
- Excellent communication skills in English, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions (proficiency in one or more languages is preferred).

Preferred Qualifications
- Detail oriented, with interest and proven ability to work in a fast-paced multi-functional environment, and manage a high-volume workload efficiently.
- Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up; thrive in ambiguity.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $128000 - $244000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.