At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

The high performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

What You Will Do:
- Support the SMB North America and Latin America business through efficient & future proof operations, by translating business priorities into operational levers.
- Apply critical problem solving skills to identify issues in business processes & systems, propose solutions and drive change. Partner with global/cross-regional MSO team members or work independently on these projects.
- Help the sales team understand how to navigate a complex CRM system and handle day-to-day escalations and troubleshooting of system operation issues. Develop subject matter expertise to support sales requests & approvals with speed & accuracy.
- Develop operational metrics and reporting to unlock insights and analyze operational success and pain points.
- Own communication and maintain cross-functional relationships (with sales, product, finance, legal etc) in order to bridge any process and system gaps.
- Leverage tools & systems to scale impact. Drive adoption through training, documentation & automated solutions.
- Provide guidance and enforce company policies and processes.

Qualifications

Minimum Qualifications:
- 2+ years of experience working in a fast-paced environment; experience in digital advertising is a plus but not a must
- Bachelor degree is a minimum, preferably in a quantitative field.
- Proven record of challenging the status quo, intellectual curiosity, and a desire to consistently improve oneself.
- Strong communication, interpersonal, and presentation skills and a "can do" attitude.
- Proficiency in Microsoft Office and Google products (specifically Excel and Google Sheets).
- Base location: New York, Austin, San Jose

Preferred Qualifications:
- Ability and appetite to learn quickly and meet tight deadlines without sacrificing output quality.
- Ability to evaluate problems from multiple perspectives and apply critical thinking skills.
- Familiarity with major sales CRM platforms (i.e. SalesForce, Insightly, Boostr, etc.), Order Management Systems (i.e. Operative, FatTail, Prisma, etc.) and Ads Platforms (i.e. Google Ads Manager, Facebook, Snapchat, etc.) is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $80000 - $133333 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.