At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities
- Leading efforts in navigating XFN projects or requests, creating and implementing prioritization and scoring models for better assessment, before developing systematic solutions as a pillar POC;
- Coordinating with your XFN and ADSO counterparts to ensure high-quality and consistent implementation of global projects in all regions;
- Conceptualizing, designing, and implementing groundbreaking business models and pre-packaged services;
- Identifying areas of improvement and running improvement projects in all operational aspects globally.

Qualifications

What should I bring with me?
Minimum Qualifications
1. Bachelor's degree or above, with at least 3 years of experience in a similar capacity
2. Strong understanding of business models and products within the consumer technology space and/or internet safety.
3. Exceptional communication and quick-learning skills, ability to understand existing and new moderation business logic, metrics, and process quickly;
4. Solid Project/program management expertise, competent at multi-tasking, prioritizing cross-functional global projects, and providing comprehensive solutions;
5. Keen ability to dissect complex information, identify patterns, and draw insightful conclusions.
6. Good communication skills in English (both written and spoken)

Preferred Qualifications
1. Experience in labeling / data annotation
2. Regional/global working experience

TikTok Trust & Safety recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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