At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Content that the ADSEO Team Leader interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team & role
In ADSEO we establish internal and external communication mechanisms to solve cross-departmental communication problems to improve communication efficiency. The team is responsible for standardising the project management process, including requirement management, quality management, efficiency management, manpower management, etc. to improve project management efficiency.
The successful candidate must be capable of taking ownership of multiple projects at all stages of their life cycle. Working with cross-departmental teams to identify the needs of our various projects, anticipate pain points, and bring a solution-driven mindset to each task. They will be comfortable navigating ambiguous situations, and be able to set clear achievable goals for themselves & our teams.

Responsibilities:
- Grow the labeling team and oversee their day-to-day management.
- Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
- Responsible for localizing working processes and strategies, managing the labeling projects with the Safety Specialists and providing the labeling results in line with expectations.
- Provide efficient & timely data through performance management practices, and deliver reports to business teams when required.
- Be solution driven with regional & global strategy in mind, and be proactive in delivering these solutions.
- Excellent communication skills, leading diverse teams, and facilitating an atmosphere of communication & collaboration.
- Conduct interviews & other hiring process duties to successfully grow out teams with qualified & capable people.

Qualifications

Minimum Requirements:
- Bachelor's degree and above or equivalent working experience in a short video product user industry.
- At least 1-year of Leadership experience in trust and safety or policy in a major tech or media company.
- Demonstrated leadership, with hard & soft skills suitable to this role.
- Be familiar with the business logic of labeling and working mode of the upstream and downstream teams.
- A fast learner who has the ability to embrace a fast-paced working environment.
- Strong communication and interpersonal skills.
- Strong presentation skills.
- Comfortable reporting to, or collaborating with, all levels of management & broader stakeholders.
- Familiar with Microsoft Office Suite (PPT / Excel / Word).

Preferred Requirements:
- Display a broad understanding of our business needs, and strategic thinking skills.
- Have a demonstrated ability to make good decisions in complex situations.
- Familiar with machine learning and content understanding.
- A passion for helping others to grow, and a willingness to step beyond your comfort zone.
- An understanding of tools such as the Working Hours tool, and Data Power is an advantage.

TikTok Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.