Team Introduction:

The EUI Finance AR Team is in charge of the full O2C process, from credit risk assessment to contract review, payment terms assignment, billing queries and adjustments (including rebates and incentives), account suspensions and re-activations, overdue management and reduction, amicable collection and legal action, bad debt accruals, and write-offs.

Position Summary:

The position will serve as the contact point for customers and internal stakeholders' inquiries about collections and other accounts receivable (AR) queries. As part of a team in our rapidly growing business, this individual will play a key role in understanding the needs of our clients, with a strong sense of risk management and excellent communication skills. This role will help the team build efficient and trusted relationships with our business partners.

- Credit Control and Collections Management: Ensure timely payment from customers. Maintain accurate records in our database and escalate to DCA if clients do not pay their debts on time.
- Phone collection: Between 20 and 25 calls a day to our direct clients to collect overdue invoices.
- Target driven: Awareness of overdue % reduction in all AR ledger buckets.
- Data Management and System Optimization: Propose and implement system optimization requirements in response to changes in business development.
- Sales Support and Help Desk Management: Provide support to the sales team through the help desk system, assisting with inquiries and resolving issues promptly.
- Financial Analysis and Reporting: Assist the Credit Manager in data analysis and report generation, providing relevant support to the business department as necessary.
- Ad Hoc Tasks and Complex Issue Resolution: Handle ad hoc tasks assigned by leadership, including investigating and working closely with the billing department to resolve complex billing issues and queries that might block payments.
- Cross-Functional Collaboration and Communication: Willingness to collaborate cross-functionally globally and communicate effectively with stakeholders. Liaise with solicitors and third-party agencies for legal proceedings and debt collections if necessary.

Qualifications

Minimum Qualifications:

- Fluency in Italian is required, as you will be working in the Italian market
- 4+ years of experience in AR management, billing and debt collection
- Familiarity with the EU commercial market and customer practices, and experience in AR management and debt collection
- Strong analytical skills, logical thinking ability, sense of responsibility, good work habits, sound judgment, and ability to cope under pressure
- Familiarity with multicurrency accounts and withholding tax (WHT)

Preferred Qualifications:

- Bachelor's degree or higher in Finance or Accounting; certificates or qualifications preferred
- Experience working in the international digital marketing/advertising revenue sector desirable
- CRM knowledge

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