The Lead Data Analyst reviews and approves complex analytics and statistical modeling on large data sets that identify current market sector trends and customer patterns. This job directs the examination and identification of data patterns and trends that help answer business questions and improve decision-making. The Lead Data Analyst oversees the collection of data sources, as well as the analysis and extraction of key data and information. This job also ensures that data quality meets the organization's information system needs and requirements.


Key Responsibilities and Duties

• Approves mathematical, statistical, and economic techniques that determine market conditions, project consumer needs and inform business initiatives.

• Bachelor's Degree Required

• 5+ Years Required; 7+ Years Preferred

• Physical Requirements: Sedentary Work

Currently, TIAA has an opportunity for a Sr. Manager, Customer Research. As a Sr. Manager of Customer Research, you will work with business stakeholders throughout the enterprise to understand their research needs, then design, analyze, execute, and report on customer research projects. You will help to develop and deliver customer feedback throughout all areas of the customer’s end-to-end journey.

The ideal candidate is someone who has a proven track record of conducting research studies, performing analyses, accomplished at sharing critical user insights cross-functionally to enable optimal user experiences.  Hands-on experience designing and executing primary research (e.g. surveys, focus groups, etc.) is critical to one’s success.  This position can be located in Charlotte, NC or New York, NY.

Responsibilities:

• Manage programs of customer research to inform organizational decisions
• User expertise in research design, statistical analysis, and interpretation of results to provide useful and insightful research results
• Influence business stakeholder’s decision making by combining relevant and timely market research with analysis of business implications, and presenting compelling insights and recommendations
• Oversee vendor and project management, including documenting for audit/risk/compliance purposes
• Implement and execute controls to ensure proper sampling, properly secure all data, and comply with applicable external customer privacy regulations and internal procedures (e.g. Written Complaint Handling Procedures)

Qualifications:

Required:

• Bachelor’s degree
• Five years of customer research experience which includes: strategic research, brand research and customer experience research.
• Five years of experience designing and executing primary research (e.g. surveys, focus groups, etc.)
• Five years of experience analyzing research results, including use of statistical analysis, to interpret results and provide useful insights and interpretation
• Five years of experience using statistical software (SAS, SPSS, R, etc.)

Preferred:

• Graduate or Advanced college degree
• Experience with Qualtrics survey platform
• Experience with MS Office Suite (i.e. Word, PowerPoint, Outlook, etc.)
• Experience working in the financial services industry in any role

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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For all other residents, click here to access the Applicant Privacy Notice.