Senior Customer Advocate - Brokerage
The Senior Customer Advocate Brokerage works directly with TIAA's brokerage clients to deliver phone-based, world-class customer service. This job contributes to TIAA's initiatives by acting as an advocate for participants' long-term financial success. This individual's expertise in TIAA products, services and customer experience standards differentiates TIAA from the competition, positively impacting client relationships with TIAA and its affiliates.

Key Responsibilities and Duties

• Delivers quick resolutions to client's questions, concerns and needs related to brokerage accounts and transactions.


• Ensures execution of both routine and complex brokerage account activity and maintenance while delivering highest level of customer service.

• University (Degree) Preferred

• 2+ Years Required; 3+ Years Preferred

• SRC Indicator: Series 7; Series 63

• Life and Health Insurance License (National) - Multiple Issuers required

• Physical Requirements: Sedentary Work

KEY RESPONSIBILITIES AND DUTIES:

• Responsible for building and maintaining strong relationships with brokerage clients.
• Process brokerage transactions on behalf of clients. All trading is unsolicited.
• Utilize conflict resolution skills to effectively manage through complex/sensitive issues with internal and external clients.
• Use probing techniques to identify additional client needs and education opportunities.
• Coach and collaborate with colleagues to apply the most effective sales and asset retention techniques.
• FINRA Series 7, 66 (or 63/65) must be obtained within 120 days of start date if not currently held.

PREFERRED QUALIFICATIONS:

• Current NASD Series 7 or 63 and 65 registrations as well as Life & Health licenses in state of residence is preferred.
• Knowledge of financial markets, products, services and understanding of financial planning tools.
• Knowledge of Retirement and Defined Contribution (Qualified/ Nonqualified) plans including legislative and regulatory issues such as non-discrimination testing, fiduciary responsibilities, audit guidelines, ERISA reporting and disclosure requirements, SEC, IRS, NASD, SIPC, MSRB and DOL requirements.
• Bachelor’s degree preferred

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.