Senior Business Systems Analyst

The Senior Business Systems Analyst analyzes business and information needs in order to design optimal systems solutions. Working under minimal supervision, this job designs system solutions that are appropriate for business needs and consistent with the overall design of the organization's information systems architecture. This job also recommends improvements to the existing IT systems and processes.

Key Responsibilities and Duties

• Identifies and analyzes business needs, conducts requirement gathering, and defines scope and objectives of each project.
• Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Translates business requirements into application requirements, and works with all members of the team to execute the application successfully.
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Engages client teams and explains moderately complex initiatives in an understandable manner, while also addressing any hesitations or concerns from the client.
• Estimates the costs of various system solutions and prepares project plans to provide input into decisions about prioritizing projects and allocating IT resources.
• Prepares and maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
• Provide orientation and training to end users on enhanced and/or new systems.
• Experience working in an onsite-offshore model, team-oriented, and collaborative environment
• Coaches and reviews the work of lower level professionals.

Educational Requirements

• Bachelor's Degree Required

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Required Qualifications:

• 7 years of business analysis experience, with 4+ years in financial services
• 5+ years of interpreting business needs and translating them into business and functional requirements
• 5+ years of experience leading and negotiating business solutions through collaborative discussions with business and IT partners.

Preferred Qualifications:

• BA/BS degree
• Experience in writing requirements or User Stories
• Exposure to or general knowledge of customer journey maps or personas
• Analysis of systems and  integration, ability to quickly learn and understand how different systems operate together
• Experience or exposure with robotics, programing or the IT industry is a plus
• Knowledge with web and application servers

Potential Salary: $102,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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For all other residents, click here to access the Applicant Privacy Notice.