Thomson Reuters provides knowledge to act: we deliver information quickly and efficiently so professionals can make decisions that matter. We combine industry expertise with innovative technology to deliver critical information to leading legal, tax, and accounting decision-makers powered by the world's most trusted news organization. We aim to provide every one of our employees with a positive working environment, continued professional development, and a commitment to work-life balance and equal opportunities. We are also part of a vast network of global career opportunities and actively encourage staff development in the business.

This position allows you to expand your technical skills while networking with professionals in Cloud operations, technology development, and project management teams.

• Project implementation: Take a leadership role in implementing projects about the following project activities: Gathering and analyzing customer requirements, designing architectures, and implementing the project in customer environments.
• Deliver and Support: Deploy the product in customer environments by leveraging proven implementation methodologies using the Kubernetes Platform; you are involved in the entire process of implementation, operational support, monitoring, automation, building, and delivering high-quality solutions for the customer.
• Expertise: Subject matter expert in one or more customer business workflows and related solutions packages and products, providing domain expertise to our customers relative to solution propositions.
• Customer: Develop customer relations at the appropriate level to become a trusted business advisor.
• Support: Implement appropriate monitoring and alerting for the application and be able to provide support. This role is expected to be on-call periodically.
• Be a Team Player: In a collaborative team-oriented environment, you share information, value diverse ideas, and partner with customers, cross-functional and remote teams.
• Be an Agile Person: with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you deliver solutions against strict timelines.
• Be Innovative: you are empowered to try new approaches and learn new technologies. You contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries.
• Be an Effective Communicator: You effectively articulate ideas and collaborate on technical developments through active engagement and communication with cross-functional partners and team members.
• Understand the product inside-out and how this product can solve customer challenges. Be proficient in the product capabilities and position as a subject matter expert.
• Understand the product suite and ecosystem, such as related products in the suite and other integrated applications.
• Work on multi-cloud environments like AWS, Azure, Oracle Cloud Infrastructure, and GCP using the native Kubernetes platform (like EKS, AKS, GKE, and OKE in respective cloud environments).
• Understand customers' requirements and challenges, customize and configure the product to meet the customers' needs.
• Analyze the performance requirements and perform the sizing exercise to recommend appropriate compute and infra specifications to the customer. As necessary, assist the customer with the Kubernetes cluster setup.
• Deploy the application and its components in the Kubernetes platform in the execution platform of the customer's infrastructure (like AWS, Azure, OCI, GCP, on-prem, or custom private cloud infra).
• Perform the functional quality assurance and the performance assessment and optimize the solution to meet the performance characteristics of the customer requirements.
• Implement Application Performance Monitoring using the tools of customers' choice (like Datadog, Dynatrace, AppDynamics, New Relic, Prometheus, etc.) and set up appropriate monitoring to ensure the products' responsiveness, security, resilience, and efficiency.
• Provide ongoing support should the customer require assistance, the monitors go off, or the customer report any concerns/challenges. This role is expected to be on-call periodically to provide operational support post-implementation.

• Kubernetes certified professional or an expert administrator of Kubernetes and Helm
• A self-learner, self-driven, and able to operate with minimal supervision.
• Able to demonstrate expertise in at least one public cloud infrastructure (AWS/Azure/OCI).
• Be proficient in APM (Application Performance Monitoring) tools like Datadog APM, Dynatrace, AppDynamics, etc.
• Able to successfully communicate with business partners, management, and technical team members.
• Experienced SRE with development or DevOps background, worked on enterprise-scale applications.
• Proficient user of Monitoring and alerting tools. Proactive in raising problems and identifying solutions.
• AWS SysOps Associate or DevOps professional certified (or equivalent in other cloud service providers).
• Strong sense of customer service. Able to work in a highly collaborative team setting. Approaching work with a DevOps and continuous improvement mindset
• Bachelor's degree
• Minimum of 5 years of experience in enterprise-level DevOps role. (Minimum 3 years with Cloud AWS/Azure and 2 years with Kubernetes Administration)
• Expertise in Kubernetes administration/development, hands-on experience in Helm
• Strong knowledge of infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Expertise is required in observability and monitoring tools like Dynatrace, Datadog, AppDynamics, Splunk, etc.
• A deep understanding of Application performance monitoring (APM) and user monitoring is essential.
• Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques
• Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ)
• Knowledge of Infrastructure as Code (IaC): Ansible, Terraform, AWS Cloud Formation, etc., is preferable.
• Apply standards of cloud compliance to application design to achieve reliability.
• Able to analyze application and server logs and error interpretation.
• Ability to code in one of the programming languages (Java, Python, Shell, etc.)
• Experience in site reliability engineering in Java, Kubernetes, and Database platforms (like Postgres)
• The candidate should possess excellent written and verbal communication and collaboration skills.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.