Credit Controller - Spanish Speaking, Customer to Cash

About the Role

In this opportunity as Credit Controller - Spanish Speaking, you will:

Responsible for daily collection activities to resolve past due balances by working with Customers and Business partners in a professional and timely manner.

• Works on an assigned portfolio that includes a mixture of both routine and complex accounts.
• Conducts extensive research and analysis of account history (usage, payment history, subscriptions, and subscription contracts) and checks all available computer systems (Get Paid, 3E, Oracle, SharePoint) to determine the appropriate action for successfully handling customer problems and inquiries.
• Contacts customers to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
• Works autonomously and has the ability to exercise sound business judgment in collecting balance and realistic payment terms with minimal credit issued.
• Analyzes and researches individual account histories that are complicated and multi-faceted including such things as billing disputes, unresolved installation, etc.
• Exercises independent judgment in researching disputed balances and negotiating compromises with customers.
• Successfully manages individual portfolios on a day-to-day basis with no backlogs and minimal cancellation/credit adjustments.
• Actively assist with training and mentoring of co-workers as requested by supervisor on a consistent basis and services as a key knowledge resource.
• Ability to deal with a professional client base and complex customer issues with limited supervision.
• Strong negotiation skills with the ability to exercise independent judgment.
• Strong organizational skills with the ability to work with time sensitive deadlines.
• Complete understanding and compliance with Sarbanes Oxley requirements.
• Strong knowledge of Legal businesses, products and services.
• Ability to maintain confidentiality of sensitive information.

• Fluency in Spanish and English Written and Spoken language skills are required.
• High School degree required. University/College degree preferred. 1-2+ years of experience in a similar role.
• Demonstrated process, product, and systems knowledge, teamwork, and technical skills.
• Excellent written and verbal communication skills with the ability to communicate effectively.
• Strong learning agility. Able to learn quickly and apply knowledge to increasingly complex and changing work.
• Technical aptitude for computer applications and systems included but was not limited to MS Office Suite. SAP experience preferred.
• Ability to prioritize and stay focused while dealing with multiple assignments and tasks.
• Detail-oriented with an aptitude for analysis and problem-solving on an individualized level and within the context of a team environment.
• Normal office hours and environments. Extra hours may be required to meet deadlines.
• Ability to work with team members, contacts from other teams, departments, and virtual and off-site teams effectively.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.