We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive*

Thomson Reuters is a leading provider of innovative collaboration and publishing software to large international customers in the legal, banking and corporate sectors.

As our Application Support Analyst you'll already have demonstrable experience working in a support desk environment, preferably within the legal sector or a similar time-sensitive industry.

You'll be looking for a great opportunity to join an exciting organization who are at the cutting-edge of cloud-based enterprise collaboration & digital content management software. As an expert and professional in your field, you'll understand the importance of maintaining excellent written and verbal communications skills and the ability to deal with customers and internal project teams whilst under pressure.

• Provide application and technical support to Legal Platform customers across the entire product range.
• Liaise with customer personnel and internal development teams to troubleshoot software, or system configuration issues, and identify and provide solutions to decrease resolution times.
• Provide exceptional customer support experience, by effective documentation of customer issues and updating customers on a regular basis.
• In addition to customer support responsibilities, you will also have the opportunity to play an integral part within the implementation and configuration process for new customers, participate in projects and broader initiatives to support the organization.
• Must be a self-starter who loves to learn, share information, participate in training projects, and obtain certification and be a Product Champion for the team.
• Participate as part of the global emergency support weekend rotation for escalated issues and supporting customer migrations.
• Identify process improvement needs, recommend solutions, and implement changes needed to grow the teams HighQ/Contract Express/West KM
• Collaborate with team members and other technical teams to quickly identify issues and resolve to the customer's satisfaction.
• Provide support to your team by giving technical guidance to less experienced analysts, assist with production of technical documentation and manage cases of other team members.

• 3-4 Years of previous experience in similar support engineer or analyst role at an enterprise software vendor, or with an end user of enterprise software.
• Knowledge of different web browser behaviours and known issues.
• Experience using Salesforce, ADO, or similar helpdesk ticketing systems.
• Knowledge of the software development cycle and experience of working alongside development teams.
• Works well in a team environment, embraces change and is highly adaptable.
• Exceptional technical troubleshooting/analytic skills
• Exemplary communication skills in English, both written and verbal, and will be able to communicate effectively and professionally at all business levels.
• Good understanding of browser, plugin and computer settings that can affect web applications.
• Ability to prepare and run SQL queries.
• Working knowledge of HTML or Javascript.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

• Ukrainian citizens and their family members residing in Ukraine before 24 February 2022
• Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022
• Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country