Field Service Specialist, 50% Travel - The Toro Company

Field Service Specialist II or III, 50% Travel - The Toro Company

Who Are We?  

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

Your Opportunity:

The Field Service Support Specialist (50% Travel required) will be traveling to support autonomous/robotic and GNSS machines. The immediate need will be to lead and execute customer site setup, maintain prototype machine up time and data collection. The field support will continue to be required to collaborate with distribution SMEs for coaching and mentoring on new technology. They are learning from field experience and providing feedback to the Technology Service Manager.   They will support industry-leading products in the field, that leverage innovation and technology to enhance productivity for our customers.  They are the Lead site setup as subject matter expert for installations of new engineering product; respond to and resolve technical inquiries quickly and accurately along with performing technical research to quickly identify product issues, and provide technical product support.

Sponsorship:  

• Applicants must be legally authorized to work in the United States.

• We are unable to consider OPT, J1 or F1 students, nor sponsor or take over sponsorship of an employment VISA at this time.

• Must be willing to obtain/maintain an active and valid US Passport and a non-expired US Driver's license.

Work Location: 

• Travel as required up to 50% along with appropriate expense reporting duties.  Core Travel is in the Spring and Summer months, and is less frequent in the Fall/Winter. During busy season, the team travels alternating weeks:  Fly out on a Monday and return back on Friday (anticipated 4 sleep hotel stay, alternating weeks).  During Non-Peak Season, the team travels approximately 1 week per month.   When international travel applies, the team flies out on the weekend and stays at the worksite for two weeks, and flies back on the weekend  (10-14 night hotel stay). 

• This opportunity is based out of Bloomington, MN international headquarters.  Other job locations and/or fully remote is not available at this time.  

• The current team works 5-days on-site; however will consider a hybrid schedule of 3 days at the Bloomington, MN campus, 2 optional remote days from a home office. 

What Will You Do? 

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Partner with Engineering and Distribution to setup new customer locations for Autonomous machines and establish sustainable processes. Travel to location for site assessment, property mapping and setup.

• Be a Toro advocate and demonstrate technical expertise for customers and distributors.

• Captures comprehensive and critical data related to digital and autonomous issues. Data may come from a variety of sources such as voice of customer, distributor service personnel, telephone calls, emails, etc.

• Actively interfaces with external and internal departments to resolve difficult technical issues

• Partner with Aftermarket Service Team, TAC and Distributor SMEs in testing and validating new workflow processes within distributor facilities. Drive new processes and business model with distribution

• Provide subject matter input for technical training development for external and internal (eLearning, hands-on training, customer training packages, webinars, publications)

• Work independently with high levels of initiative

• Project management skills required for coordinating installations and tracking machine issues

• Field support for escalated issues from Digital and Autonomous product. (GeoLink Solutions, myTurf, etc.)

What Do You Need? 

To be considered for this role, an individual should meet the following minimal requirements: 

• Bachelors degree in a technical discipline or equivalent experience in related industry. 

• At least two (2) to seven (7+) years prior experience in customer support or training environment.

• This opportunity is based at the Minneapolis/Bloomington Corporate Headquarters. Must have the availability for domestic and/or international travel, required up to 50% percent of the time, along with appropriate expense reporting duties. Core Travel is in the Spring and Summer months, and is less frequent in the Fall/Winter.

• Must have ability to acquire and maintain a valid driver's license and passport. 

• Must possess a high degree of technical aptitude in technologies such as: electrical, electronic control systems, CAN, hybrid technology, global positioning systems and augmented/virtual reality (AR/VR). Proficient at reading specifications or technical documents and electrical/hydraulic schematics.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Strong technical skills in PC operating systems, applications, hardware systems, protocols, and software licenses. Extensive application support experience required with proven hardware technical planning and development. Researches, designs, and develops solutions to highly complex technical issues. 

• Customer support experience necessary with a proven ability to listen and empathize appropriately with customers as well as communicate effectively with both technical and non-technical individuals. 

• Time management, multi-tasking and organizational skills/experience required.  Must have the ability to work in a fast paced, high demand problem solving environment with the ability to meet and/or negotiate timelines as necessary. 

Preferred Qualifications:

• Experience in a distributor or dealer channel environment preferred.

Job Title

The job title will be based on academic and prior years of experience.

• Field Service Support Specialist II =  2 to 4+ years of related technical service experience.  Demonstrates a working knowledge of 2-cycle, 4-cycle and diesel engine theory, basic electricity and power equipment drive systems.  Demonstrates a working knowledge of machinery mechanical systems, equipment operation, repair and maintenance and the ability to resolve moderately complex technical issues. 

• Field Service Support Specialist III = Requires a minimum of 4 to 7+ years related technical service experience.  Demonstrates a broad knowledge of technical concepts related to equipment operation, repair and maintenance and the ability to resolve complex technical issues. 

Job Dimensions:  

• Ability to work unsupervised and in ambiguous environment while still effectively achieving goals.

• The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee is required to sit and stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

•  Is an organized self-starter with the initiative to carry out duties independently.

• Demonstrated ability to handle difficult, sensitive, or confidential situations. Demonstrated leadership, oral and written communication skills, including the ability to influence all levels of management. Close interaction with the business channel along with internal stakeholders such as Customer Care, Training, Engineering, Marketing, Sales, Manufacturing, Sourcing and others. Empowered to make support decisions that result in equitable solutions for the channel and internal stakeholders.

What Can We Give You? 

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including: 

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment. 

• Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day. 

• Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.  

• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community. 

• Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday. 

• Competitive Salary – A reasonable pay range for this opportunity is $76,700 - $100,000.  The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app. 

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities.   

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

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