Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.
Senior Store Operations Field Specialist
The Opportunity: Contribute To The Growth Of Your Career.
The Senior Store Operations Field Specialist provides operational support and direction to assigned Regions and the Home Office regarding the Customer Experience (CX), Associate Experience (AX) and Program Management (PMO) centers of excellence. They interact with all levels of the organization to ensure timely resolution of issues while also initiating and leading store operations projects. They identify and implement standard methodology and process improvement opportunities while also partnering with Field Management and the HomeGoods and Homesense stores to ensure corporate programs.
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Who We Are Looking For: You.
- Provides support to both field and home office associates to capture, analyze and share information regarding store feedback and customer surveys.
- Initiates and drives plans for timely resolution of customer and associate related issues.
- Implements and manages day to day store operational initiatives, such as the Home Delivery Program. Ensures program execution and compliance. Resolves issues and escalates as needed. Participates in vendor evaluation and selection.
- Implements TJX and HomeGoods | Homesense charity campaigns in partnership with field teams, Marketing, and leadership.
- Develops clear communication via PowerPoint, Word, Excel, and other tools to educate home office and field teams on successes and opportunities.
- Influences and manages the successful outcome of self and department-initiated programs designed to improve or expedite processes.
- Manages various projects related to development of standard processes and expense management.
- Prepares analysis and reporting needed to manage expense control and other store operations initiatives. Identifies trends and opportunities and partners with the field to ensure compliance.
- Prepares analysis and reporting to identify budget variances and takes appropriate steps to ensure compliance.
- Decisions on how to best improve customer experience in store given customer and field feedback.
- Changes and additions to company policies and procedures as they relate to the stores best practice and process improvement opportunities for the stores.
- Changes and additions to store supplies, equipment, and repairs, including vendor evaluation and selection
- Suggestions to vendors for decision making and critical support issues
Qualifications
- Bachelor's degree in Business, Finance, or Management preferred or equivalent experience
- 3+ years in store operations position or equivalent store experience
- Knowledge of customer experience, project management
- Knowledge of store operations and processes
- Strong analytical skills
- Ability to influence all levels of the organization
- Solid understanding of Microsoft Excel, Access and PowerPoint
- Ability to prioritize and meet due dates
- Due to nature of support for retail stores, there may be an occasion where associate may be asked to work non-standard hours
We care about our culture, but we also prioritize your needs!
- Competitive Pay
- Hybrid Work Environment
- Weekly paychecks
- Paid time away
- Programs to support environment and corporate responsibility
- TAAP - TJX Associate Assistance Programs
- Associate Discount
- Career Development Opportunity
- Be a part of an inclusive team
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
This position is hybrid requiring 2 days per week in the Framingham, MA home office and is not open to remote.
This position has a starting salary range of $60,500 to $75,600 per year.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people who work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: 770 Cochituate Rd Framingham MA 01701