The TJX Companies, Inc., the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, is ranked 80 among Fortune 500 companies. TJX operates TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria, and the Netherlands and tkmaxx.com in the U.K., Homesense in the U.K. and Ireland, as well as TK Maxx in Australia. With more than 5,000 stores in nine countries and four e-commerce sites, we are a global, off-price retailer delivering great value to our customers through the combination of brand, fashion, price, and quality.
Overview:
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Manages all activities related to Quality Assurance (QA) and Quality Control (QC) for the Hong Kong Buying Office which meets both Legal and TJX standards. Develops and establishes quality assurance policies and procedures necessary to meet and maintain quality standards and reliability of TJX product, which also adhere to industry standards (AQL) and ensure TJX quality. The role manages a team of QC/QA Specialists for multiple categories.
Job Responsibilities:
- Develop the QAQC frameworks, provide vision to develop and maintain it to support the business growth.
- Establish and implement quality assurance standards, policies and procedures in conjunction with the business plan and development.
- Ensure that product meets international, legislative and legal standards. Stay on top of new and changing legislation and requirements. Implement and update testing & inspection protocols as needed in a timely and comprehensive manner.
- Identify and strategize the HR plan in QAQC area and build up an effective team to support Quality and Compliance of the business.
- Work closely and provide technical support to onboard/educate/train up all vendors/factories with regards to TJX quality standards.
- Maintain strong relationship with third party providers. Responsible to uplift and maintain the service level in term of integrity, cost, time and quality of service.
- Manage all QA and QC activities in a cost and time effective manner.
- Create a meaningful and user-friendly reports and analyze the data to identify areas for improvement in the quality system.
- Act as QAQC lead to communicate with all stakeholders including sourcing and merchandising associates and vendors and to make and own all the related decisions.
- Develop, recommend and monitor corrective and preventative actions with vendors.
- Travel to Factories as needed and required.
- Other projects as assigned.
Job Requirements:
- University graduate with minimum 5 years' solid experience in quality assurance, quality control or related field, experience in buying office, third party testing lab is preferred
- Fluent in conversation, written and comprehension of English and Mandarin Chinese; other language or Chinese dialects a plus
- Understanding of buying office, manufacturing principles, materials, production process, U.S. customs and International logistics and trade with hands-on approach
- Excellent interpersonal and communication skills
- Exceptional organization, problem solving, negotiation and time management skills
- Hands-on experience with QA duties
- Able to work independently, attention to details
Benefits:
- Salary ranges above industry average
- Harmony Fridays - 4.5 Day Work Week
- Flexible Working Hours - 2 Days Work-From-Home Flexibility
- Clear Career Progression to Sourcing or become a Buyer
- Spacious Working Environment
- Year-round Social Events
- Dental & Medical Insurance include spouse and children
We are an equal opportunity employer. Personal data collected will be treated with strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within 8 weeks may consider their applications unsuccessful.