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Product Quality Specialist - Textile, Homewares

AT The TJX Companies, Inc.
The TJX Companies, Inc.

Product Quality Specialist - Textile, Homewares

Lisbon, Portugal

TJX is the leading off-price retailer of apparel and home fashions in the world, delivering great value to our customers through the combination of brand, fashion, price, and quality. Our retail chains, present in nine countries, include TJ Maxx, Marshalls, Winners, HomeGoods, Sierra, TK Maxx and Homesense.

A crucial part of our Company is represented by our Global Buying Offices, where resident buyers and sourcers purchase goods locally and scout regional markets looking for exciting products for our stores.

Global Buying Offices in Europe are present in Italy, UK, Portugal and we have Associates also in Poland and the Netherlands.

Come and Discover Different at TJX Global Buying Offices. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.

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JOB SUMMARY

Working out of a TJX satellite office, to assist buyers from initial sample, to final sign off. To monitor and resolve product quality issues and merchandise orders for the U.S., Canada and Australia divisions. Ensure overall quality, packaging and size standards are maintained. Authorizes pre-production and production merchandise and resolves issues through proper channels. Ensure that any upgraded safety/labeling and packing requirements are communicated to, and understood by the vendor. Merchandise expertise in various product categories in his/her department.

DUTIES AND RESPONSIBILITIES

Collaborates with Buyers to develop a full implementation of product quality, value and design. Identifies quality issues by receiving pre-production and production samples from vendors. Gains understanding of products by visiting factories or stores. Establishes and maintains a system to request, receive and respond to all production sample inspections in a timely manner ensuring all final quality checks and final sign off for pre-production/production samples are made.

Establishes and fosters relationships with the vendors to maintain regular and effective communication efforts. Pro-actively prevents quality problems by establishing a system to inform problematic vendors that all items will be tested for weight, construction, shrinkage, etc. Ensures all safety and labeling regulations are followed.

Interacts with Buyers and DVP, Market Managers to identify and manage a system to track incentive purchases, production updates and quality concerns. Travels to vendor warehouses to "spot" check quality standards on incentive purchases prior to shipment. Develops and conducts informational and training sessions with the Buying and Sourcing teams. May accompany the buyer on market trips.

Documents all problematic purchases and their subsequent resolutions and elaborates periodically reports for assigned products and shares the reports with Senior Management.

Takes ownership for becoming knowledgeable and current on TJX standards, initiatives and industry practices for designated product categories.

Special projects as assigned or directed by the business.

Will be involved in business travel and vendor visits based on the Company's needs.

DECISION MAKING

  • Ability to recommend beneficial changes to TJX sample and product quality tracking.
  • Ability to document problem purchases and identify ways to resolve the issues.
  • Ability to follow up with orders to vendors and give appropriate instructions on manufacture, preparation, labeling of the merchandise.
  • Able to manage vendor noncompliance activities and make appropriate recommendations for change and improvement.

JOB KNOWLEDGE

  • Bachelor's degree or equivalent experience.
  • 3 to 5 years supporting buying or sourcing operations.
  • Product knowledge.
  • Exceptional written and verbal communication skills.
  • Great organization, initiative, and analytical skills.
  • Self-starter, able to work independently.
  • Ability to communicate across organizational groups and levels internally and externally.
  • High level of understanding of Excel, PowerPoint.
  • Good follow through skills and ability to prioritize tasks to meet corporate goals.
  • Proficient Portuguese, Spanish & English languages knowledge

What's In It For You?

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now.

Client-provided location(s): Lisbon, Portugal
Job ID: TJX-TJCOGLOBAL2269786EXTERNALENGLOBAL
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program