International Claims Manager

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

The Opportunity: Contribute To The Growth Of Your Career

We are continuing to expand our Risk Management team and have a new opportunity for an International Claims Manager. This key role manages the international group of public/general liability, employment liability, property, ocean cargo, and auto claims filed against the Company to ensure proper claim handling by insurance carrier; including timely investigations, litigation management and sound settlement evaluation techniques. They will advise Senior Management regarding large exposure claims and assist the AVP Risk Management in finding opportunities to mitigate insured losses.

• Manage the international claims portfolio for the Company, which includes:
• Promptly initiating claim documentation information requests
• Reviewing files and making recommendations to ensure proper handling and case resolution
• Reviewing reserves and allocated expenses for adequacy
• Evaluating cases for settlement, ensuring settlements are reasonable and timely
• Ensure insurance carrier adheres to Claims Protocol Instructions, including:
• Maintaining direct communication with primary contacts at insurance carrier to ensure quality claims handling including participation in claim review meetings
• Identifying deficiencies and makes recommendations to improve handling of the account
• Evaluate the adequacy of indemnity reserves and make recommendations based on liability, damages, and jurisdiction.
• Obtain approval and authorization of settlements on all claims, identifies all large exposure claims and reviews those claims with appropriate senior leadership.
• Develop strong, effective cross functional business partnerships with internal & external partners.
• Keep abreast of all relevant Country specific legislation and determine its impact on the business.

• Bachelors' degree or equivalent professional experience required, concentration in Business, Finance or Risk Management preferred
• 5+ years of relevant experience as a Claims Manager, Claims Adjuster or other related position in the property/casualty industry, International claims experience preferred
• ARM or CPCU designation or licensed insurance broker a plus
• Demonstrated thoroughness, monitors own work to ensure the highest standards for accuracy and completeness
• Initiative-taker with energy and drive for results
• Ability to successfully manage multiple priorities and meet deadlines
• Superior analytical, quantitative, and creative problem-solving abilities
• Excellent written and verbal communication and presentation skills
• Proven experience delivering results through strategic negotiation
• Developed skill collaborating and building effective working relationships with internal and external partners in a constantly evolving environment
• Willingness to accommodate flexible work schedules to meet critical deadlines and maintain internal/external business relationships with teams across the world
• Highly proficient with Microsoft 365 suite