HRSC Advisor - Right To Work ( 7month FTC)

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

7 Month FTC - Starting 2nd June - Ending 31st Dec

Application Closing Date - 27th April

Job Summary

This role is responsible for the smooth delivery of HR Service Centre Right to Work services by resolving issues and questions from associates, our external supplier and other HRSC team members either on the phone, email, or face to face. You will work with multiple systems and manage a large volume of manual transactions and activities whilst ensuring you deliver exceptional customer service to our associates.

• Log and manage cases in the HR case management system
• Process Right to Work queries against Service Level Agreements
• Help, support and resolve all queries from emails, face to face or telephone calls
• Provide consistent and expert advice in line with HR policies and country legislation
• Ensure audit compliance is met with any query you process
• Under the leadership of the HRSC Manager, prioritise queries and transactions in line with Service Level Agreements and Customer needs
• Manage and maintain accuracy in all your correspondence and advice
• Ensure you remain up to date with Right to Work processes and procedures
• Identify opportunities for process improvement and make the process improvement manager aware of any issues
• Work on improvements with the HR Service Centre Manager and Right to Work providers across your countries
• Partner with our Recruitment & Onboarding Teams to ensure advisors are trained on first line support and any escalations are taken care of

• Support other areas of the HRSC with calls and emails in peak periods
• Ensure the materials used to support the processes are up to date
• Attend Training and upskill sessions delivered by the HRSC Manager
• Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems

• Customer focused
• Able to work to tight deadlines
• Accuracy is critical in this role
• Attention to detail is essential
• Ability to work accurately under pressure while maintaining high customer service standards
• Excellent communication skills both written and oral
• Excellent IT skills with knowledge of Word and Excel
• Positive and confident approach
• Ability to assess and judge when a transaction is more complex and requires additional support
• Ability to spot patterns and identify where there is an opportunity for improvement
• HR Professional education or qualification is ideal
• A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage