Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.
Customer Experience Engagement Manager
The Opportunity: Contribute To The Growth Of Your Career.
The Customer Experience Engagement Manager builds strategies for impactful touchpoints with Associates and leaders in line with TJX vision. This includes planning and implementation of all annual conferences and leadership recognition events across TJ Maxx and Marshalls. Responsibilities include management of a significant budget, curation of interactive experiences, and creation of a learning plan and collateral. Also in charge of capturing input from all relevant collaborators, crafting detailed proposals to outline the vision, and driving strategies and events. Serves as a primary inspiring leader, consultant, and subject matter expert in areas of responsibility.
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Responsibilities:
- Develops strategic vision, strategy, and project planning for all in-person and virtual engagements for the internal customer.
- Uses surveys and data, seeks input from collaborators to assess leadership training requirements, and creates a learning plan. Works with the Training & Communication team to put the plan into action.
- Leverages existing technology and partners with IT and Digital personnel to take an omni channel approach to field engagement.
- Collaborates with Zone and Region leadership and Home Office partners in Human Resources, Learning & Development, Inclusion & Diversity, Loss Prevention, Marketing, Community Relations, Meeting Planning, Global Communication, and Legal to establish agreement on planning and projects, share progress updates, assist in content creation, and ensure alignment across functions.
- Identifies location, themes, and vision and presents to partners.
- Ensures high quality and timely delivery of key results.
- Innovates recognition approach for annual awards and leads the execution of all awards and celebrations throughout the fiscal year.
- Identifies, socializes, and engages keynote speakers to support the TJX vision and enhance the conference experience.
- Partners with core Home Office partners (e.g., Meeting Planning, Marketing, L&D) and vendors to deliver an impactful event experience (hotel site, menu, networking events, delivery of materials onsite, design collateral such as logos, signage, PPT, gifts and awards).
- Attends all relevant property and site visits. Assists in reviewing contract terms and conditions with Store Ops AVP for approval.
- Works together with other Store Operations workstreams (e.g., Training and Communication) to integrate takeaways by including extra touchpoints throughout the year.
- Actively owns the project plan to measure progress and respond proactively to any obstacles.
- Supports the creation of Senior Leadership talking points and Powerpoint presentations.
- Surveys market and industry trends in the conference, leadership education, and Associate recognition space to identify new and innovative ways to provide an impactful experience to Associates and Field leaders.
- Leads projects and events to budget and follow-ups with key partners to debrief.
- Hires, trains, and develops Associates, providing coaching and performance management as needed.
- Establishes and maintains a positive Associate relations environment; facilitates open communication amongst team and supervisors to build trust and effective teams
- Other duties and responsibilities as needed.
Who We Are Looking For: You.
- Bachelor's Degree or equivalent experience planning large scale events or trainings.
- Project management and event planning experience
- Experience leading teams directly and indirectly
- Event planning certification preferred
- Travel 10-15% attendance at Field events and celebrations
- Excellent written and verbal communication and presentation skills
- Facilitative, collaborative, and agile work style
- Strong ability to build relationships, networks and informally influence.
- Creative and innovative thinking
- Proficiency in Excel, Word, and Canva or other graphic design software tools
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
This position has a starting salary range of $90,200 to $115,200 per year.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
This position is eligible for an annual incentive as well as long-term incentives.
Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people who work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: 550 Cochituate Rd Framingham MA 01701