• Builds and manages relationships with study sites and interface, on occasion, with clients for payment-specific issues. Ability to communicate to deliver outstanding customer happiness to clients and sites.

• Responds to study-related escalations and resolves payment-related findings. Escalates project risks appropriately.

• Trains study teams on site payment processes, including setting expectations around site payments' requirements and deliverables.

• May process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements.

• May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; manage and maintain investigator funds tracker for studies transitioned to site payments.

Job Complexity: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Job Knowledge: Applies acquired job skills and company policies and procedures to complete assigned tasks.

Supervision: Received Normally follows established procedures on routine work, requires instructions only on new assignments.

Business Relationships: Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.