Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Title: Technical Service Engineer NGS

Position Location: Inchinnan (UK) or Madrid (Spain)

Position Summary:

Thermo Fisher Scientific Inc. is seeking a highly skilled and motivated Technical Service Engineer to join our NGS IT team. As a Technical Service Engineer, you will have the unique opportunity to apply your expertise in IT & hardware NGS products providing pre- and post-sales support for Life Science Solutions (Life Science products), to improve customer experience and contribute to the overall success of our company.

Key Responsibilities:

• Ensure the smooth operation, security, and efficiency of Linux-based systems within our CSD Business organization. The TSE IT works closely with the bioinformatics team to handle the work tickets, dispatch Field resources, and raise customer issues as necessary.
• Triages, qualifies, fixes, provides advice or solutions to problems to drive customer technical issues to resolution by using all available resources.
• Responsible for achieving instruments uptime goals (MTTR, Resolution cycle Time, Remote Resolution, CAS)
• Completes required administration duties and is knowledgeable of TSE admin duties (labor hours entry, expense reporting, etc...)
• Other duties as assigned.
• May be required to travel occasionally to customer's sites, training center and office

• Continuous improvement skill, and analytical approach
• Excellent problem-solving skills
• Effective communication and networking skills
• Excel in delivering outstanding customer support through effectively resolving instrument hardware and software related inquiries. Engage with customers via phone, email, and remote support tools to ensure their satisfaction

• Minimum of Bachelor's Degree in Computer Science (or M.Sc and PhD ), Software Engineering, IT or related field, or BBA in ICT or Datanome or Vocational Qualification in Information Technology

• Proficiency in Information Technology and/or Software Development/Testing, including knowledge of up-to-date cloud solutions, cloud-based services, and Amazon Web Services (AWS)
• Experience of working in a Windows and LINUX environment is critical
• Experience with Network TCP/IP, Firewalls, Active Directory, etc. a must.
• Demonstrable experience with Linux-based systems, particularly Ubuntu.
• Proficiency in scripting and automation tools.
• Shown understanding of networking principles and network security
• Experience with data management and database optimization.
• Familiarity with web server administration and virtualization management.
• IT knowledge and basic system administration skills are required.
• Strong system-level debugging and IT problem solving/trouble-shooting skills required.
• In addition, a bilingual language skills proficient in English with Italian or Spanish is an advantage (level C1 oral & written)