Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Position Summary:

Thermo Fisher Scientific Inc. is seeking a Technical Support Specialist III to offer outstanding product line consultation to our customers. In this role, you will play a critical part in maintaining flawless scientific operations by troubleshooting effectively and collaborating closely with our field service team.

Key Tasks and Responsibilities:

• Provide technical support via phone or electronically to customers, involving part numbers, hardware, software, and operations
• Troubleshoot efficiently applying the knowledgebases to successfully implement solutions
• Engage in occasional field service activities to maintain high knowledge levels for effective troubleshooting
• Manage all ticket types for Technical Support and participate in quote creation
• Diagnose all contract and warranty service requests strictly and communicate clear plans to the field service team
• Consistently follow business procedures and meet performance metrics
• Ensure both internal and external customers receive outstanding experiences with every interaction
• Perform all other duties as assigned by the Technical Support Manager and/or Supervisor

• Proven experience in technical support, preferably in an information technology role
• Strong problem-solving skills and the ability to troubleshoot effectively
• Excellent communication skills, especially in French and English
• Ability to work collaboratively in an ambitious and inclusive team environment
• Determination to deliver outstanding customer service
• Ability to balance multiple tasks and compete in a fast-paced environment
• Strong organizational skills and attention to detail