Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Global Technical Support Specialist I
Employee group: Regular
Location: Eindhoven
Travel: Less than 25%
Discover Impactful Work
As a GTS Specialist, you will provide support to our service personnel across the globe. Whether we are Providing Technical Assistance; updating documentation; hosting a training; participating in a NPI project; working on continuous improvement projects or providing hands-on assistance, it all serves our goal to meet and exceed customer expectations today and tomorrow consistently.
What will you do
The preferred candidate for this position enjoys working in a multi-disciplinary and dynamic environment. If you enjoy solving the most complex cases of high-performance systems, this is an excellent opportunity.
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- Provide worldwide 3rd line technical support up to system level of TEM products
- Streamlines technical communication between Production, R&D, Business Unit and Global Tech Support.
- Build and maintain documentation for all type of microscopes and their modules.
- Provide (cross)-training within the Service organization on your expertise.
- Provide "root cause" analysis, initiate follow up and actively take part in preventing technical issues.
- Collect, analyze and report data for the purpose of improving the efficiency and effectiveness of our service organization
- Lead Practical Process Improvement (PPI) tasks up to successful completion to drive continuous improvement.
- Postmortem analysis for solved support calls, cooperation on and leading continuous improvement activities.
Keys to success
- At least a Bachelor's degree of Mechanical engineering, Electrical engineering, Mechatronics, Physics or a combination of both education and meaningful work experience.
- English written and spoken min. level B2.
- Ability and willingness to travel internationally.
- Ability to work both independently and in a team on multiple tasks.
- Comfortable using tooling both mechanically and electrically.
Supporting competencies
- Passionate about continuous improvement.
- Experience with working in multidisciplinary projects.
- Proactive and customer focused person.
- Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is essential to the success in this position
- Enthusiastic and outgoing personality.
Of course, we all know a list of job requirements is like a wish list. Are you the ideal candidate, but do not all requirements match? We are happy to discuss a possible fit.
About us
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue over $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, increasing throughput in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Thermo Fisher Scientific across the world with more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why us
Opportunity to join Thermo Fisher Scientific - company culture which stands for integrity, involvement, intensity and innovation!
- Competitive salary (€45K - €55K), plus annual incentive bonus and a company stocks program (Excellent country-specific benefits)
- Excellent career progression opportunities with a large and growing global employer.
- Collaborative work in an international environment
- Strong Team Spirit and Active Career Management
- Very attractive 40 (27+13) holidays a year