Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
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Position Summary:
The primary responsibility of this role is to provide remote post-sales customer service support and be the key contact window of customers and China Service. Need to quickly provide solutions, troubleshoot instrument and software, deliver operation consulting and basic application support, to meet customers expectation of professional, efficient, timely and latest technologie's service.
Key Responsibilities:
1.Be the contact window of customer and China Service, quickly provide solution to our customers. 2.Deliver professional proposals related instrument malfunction, operation enquiry, application questions, other customer concerns.
3.Work with team closely to keep improving technical capability and online handling capacity.
4.Support knowledge base construction and share online experience tips within team
5.Work closely with different function team, try to keep optimizing working process to make sure high service level and high customer satisfaction.
6.Onsite service will be needed when necessary.
7.Other duties as required.
Qualifications:
1.BS degree or above in analytical chemistry, chemical engineering, or equivalent required.
2.At least 5 years working experience of Lab equipment，such as IS5/10/20/50, Evolution 201/220/260/300，380/5700/6700.
3.Preference will be given to those with 3-5 years Field Service experience of equipment, previous experience in installing, servicing, and technical support of Molecular instrument.
4.Must have the ability to work independently, interpersonal and listening skills.
5.Effective oral and written communication skills with both English and Chinese
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.