Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific, you'll partake in meaningful work as part of a team that prioritizes performance, quality, and innovation. When you belong to successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The Chemical Analysis Division provides a broad mix of analytical instruments and services to a diverse range of end user markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, and Minerals and Mining. Its instruments are deployed globally in the field and on the line, in dynamic environments where customers put a premium on quality, reliability and ease of use. The CAD business operates within a global footprint with more than 2,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision making.

• Represent Thermo Fisher Scientific in a positive, professional manner in all encounters with our customers, both externally and internally.
• Build and maintain strong relationships with customers by acting as their advocate within the organization and ensuring their technical needs are met driving high customer allegiance score.
• Serve as the go-to resource for resolving technical inquiries related to Process Analyzers.
• Thoroughly document and handle all customer inquiries in Salesforce.
• Work closely with field service team for timely resolution of customer issues before, during and after field visits.
• Diagnose and resolve complex issues by demonstrating advanced analytical skills, detailed debugging, and a deep understanding of system integrations.
• Stay ahead of industry trends and support product innovation by assembling user feedback and recommending technical improvements.
• Partner with the sales team to demonstrate technical capabilities and address detailed technical questions from prospects.
• Adopt Practical Process Improvement (PPI) methods to find opportunities to enhance workflows, automate processes, and improve the overall efficiency of technical support team.
• Develop clear, concise, and user-friendly documentation for technical features, standard methodologies, and technical guides.
• Collaborate with master trainer in design and delivery of hands-on training sessions.

• A college degree in a technical field or an equivalent combination of education, technical training, military, and/or work experience will be considered

• Experience in a Field Service, Quality, Process Engineer, Depot Repair and/or Technical Support role.
• In lieu of experience in one of the above roles, equivalent technical experience in either analytical/process instrumentation, chemistry, pneumatics, mechanics, aviation and/or electronics is required.

• Excellent interpersonal communication both written and orally
• Strong collaborator, able to work efficiently with customers and colleagues in difficult and stressful situations
• Customer friendliness and a professional demeanour
• Have an appetite for continuous improvement through innovative technology solutions.
• PC literacy including MS Office and Outlook.
• Experience using CRM platform (e.g., Salesforce)
• Self-directed, persistent, and goal-oriented
• Able to travel up to 10% of the time per year.