Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Position Summary:
The Technical Applications Specialist is responsible for providing mainly office-based post-sales technical support to customers and internal staff. This position is primarily focused on supporting Thermo Fisher Scientific consumable & instrument products for Cell Culture & Tissue Staining as mandatory and Real-Time PCR (optional).

Key Responsibilities:

• Provide technical support for Thermo Fisher Scientific product lines and services by answering customer technical inquiries (Inquiry, product selection, troubleshooting and complaint) received via telephone, email or web chat.
• Assist the sales team and the channel sales team by providing technical support.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ's and troubleshooting guides.
• Present technical updates to colleagues and contribute to department meetings.
• Present technical and product information at trade shows
• Participate in additional special team or individual projects.
• May be required to perform other related duties as required.
• May be required to travel to customer or company sites, locally, interstate and occasionally overseas.

• Support and deliver compliant communication and documentation procedures associated with regulated products as the need arises
• by Korean regulatory authorities, such as the Live and Modified Organism requirements.

• Have a Bachelor's degree in molecular biology or similar field. (Master preferable)
• 3+ years of laboratory and company experience in cell & molecular biology techniques required.
• Experience in a broad range of genetic analysis techniques including cell culture (for cell lines, primary & stem cells, IPSC), fluorescence-based analysis (for fluorescence microscopy & flow cytometry) and real-time PCR (qPCR instruments & reagents)

• Experience interacting with Regulatory Organizations, supplying compliant documentation, conducting audits, maintaining records, and monitoring legislative changes.
• Meticulous attention to detail
• Excellent problem-solving abilities
• Ability to effectively communicate, both orally and in writing, to customers and colleagues
• Ability to plan, complete and analyse complex project data
• Ability to quickly learn large amounts of new, complex technical information
• Ability to manage multiple priorities and work to deadlines
• Have a positive attitude