Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that positively impacts a global scale. Join our colleagues in bringing our Mission to life daily to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is saf,e or helping find cures for cancer.

Discover Impactful Work:

The Technical Applications Scientist is responsible for providing remote pre- and post-sales technical support of products to customers and field personnel and relaying customer feedback to the organization. The role is office-based and requires on-site presence four days per week.

• Answer customer technical inquiries, which may be received via telephone or email, to support molecular biology product lines and services.
• Provide customer support on technical issues by applying all available resources and addressing advanced issues or problems when warranted.
• Remaining at the forefront of scientific knowledge, participants must regularly receive product training and continue education on new applications and technologies.
• Accurately record pertinent information from customer contacts in the Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ's and troubleshooting guides.
• Recommend changes to knowledge databases, websites, and other company-managed databases of technical information.
• Present technical updates to colleagues and contribute to department meetings.
• Participate in additional special team or individual projects.
• May perform other job-related duties as opportunities arise.

• Bachelor's Degree required; Masters degree preferred.
• 3+ years of laboratory experience in molecular biology techniques is required, with experience in cloning, nucleic acid applications, and end-point PCR being most applicable.
• Prior experience in customer service is preferred.
• Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc)

• Technical writing capabilities and interpersonal skills.
• Proven track record to quickly learn large amounts of new, complex technical information
• Proven ability to effectively communicate, both orally and in writing, to customers and colleagues
• Ability to effectively manage multiple priorities, in a fast-paced environment
• Problem-solving ability
• Digital literacy, including spreadsheet, database, word processing and Internet applications

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount