Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

When you're part of our team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

The Technical Applications Scientist is responsible for providing remote pre and post sales technical support of products to customers and field personnel, as well as relaying customer feedback to the organization. The Technical Applications Scientist role is office-based and requires on site presence 4 days per week.

• Provide technical support for molecular biology product lines and services by answering customer technical inquiries. Inquiries may be received via telephone or email.
• Provide customer support on technical issues by applying all available resources, and advance issues or problems when warranted.
• Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ's and troubleshooting guides.
• Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
• Present technical updates to colleagues and contribute to department meetings.
• Participate in additional special team or individual projects.
• May perform other job-related duties as opportunities arise.

• Accepts candidates with a B.S., B.A., M.S., or equivalent experience in molecular biology or a related field.
• 3+ years of laboratory experience in molecular biology techniques required, with experience in cloning, nucleic acid applications, and end-point PCR being most applicable.
• Proven track record to quickly learn large amounts of new, complex technical information
• Proven ability to effectively communicate, both orally and in writing, to customers and colleagues
• Ability to effectively manage multiple priorities, in a fast-paced environment
• Problem-solving ability
• Digital literacy, including spreadsheet, database, word processing and Internet applications

• A Ph.D. or equivalent experience, including post-doctoral experience.
• Prior experience in customer service.
• Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc)

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount