Responsibilities:

Ensures efficient and effective operations of the department and is responsible for quality within the section. Participates in the daily operations of the Study Maintenance team, Shipping assistance team and Tracking team or where needed and follows up on complaints/issues until resolution. Provides training for new personnel or when new processes are implemented. Follows up on training documentation of the teams. Attends study protocol meetings and educates staff on issues requiring attention. Creates work schedule and holiday planning for the teams.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification.

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).

1+ year of leadership responsibility.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Knowledge of Good Clinical Practices
• Strong attention to detail
• Strong organizational skills
• Accurate data entry skills
• Proficient computer skills including Microsoft Office
• Effective negotiation and problem resolution skills
• Good verbal communication skills
• Superior analytical, interpersonal and time management skills
• Critical thinking and problem solving skills to support quality decision making
• Ability to work in a collaborative team environment

Additional / Specific Job Responsibilities but not limited to:

• Manage processing overdue orders overview

• Maintains current courier assignment templates, Study Setup Checklist, and CDC Permit.

• Provides training to new staff members

• Provides training upon implementation of new process or guidelines

• Evaluates performance and identifies and corrects performance problems

• Manages escalations related to Study Setup and escalates and involves management and/or appropriate department

• Coordinate the review and action required on custom reports

• Kit specifications, Kit vendor document repository

• Coordinate IATA Certification for the Logistics Coordinators

• Manage and prepare Proforma Invoice. Proforma Country Overview.

• Manage Setting Systems Courier TAT
• Supports and acts as a backup for the Senior Logistics Coordinator, (Associate) Manager Global Site Services, and the Team Lead Site Service- Tracking & Maintenance

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.