Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
Job Description
The System Service Engineer (SSE) performs in-house planned maintenance, repairs and other verification/qualification services on a variety of innovative laboratory instruments in life science environment. The SSE engages with Thermo Fisher Scientific Commercial Customer Excellence Hub team (CCEH) and provides instrument services in a professional and timely manner. In addition, this band 5 will be coordinator within the team involving reporting out into the organization and mentoring peers.
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Essential Functions:
- Provides planned maintenance (PM), repair services.
- Implements new New Product Introductions (NPIs).
- Mentors and actively engages in improving work efficiency and productivity.
- Displays professionalism, understanding, tact, fairness and technical knowledge.
- Follows all reporting responsibilities.
- Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, inventory management, etc.
- Maintains their technical competency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
- Collaborates with internal partners to resolve customer issues and improve processes.
- Communicates regularly and effectively with management.
- May be required to perform other related duties as required and/or assigned.
Education Requirements:
Requires a bachelor degree in engineering or equivalent work experience and knowledge.
Required Qualifications:
- Effective communication skills, both oral and written in English
- Basic technical, electronics/mechanical knowledge
- Affinity with mentoring others
- Punctuality and organizational skills
- Exercises sound logic and judgment setting work priorities
- Ability to self-direct and requires minimal oversight
- Participates as a positive influence to the team
- Quickly adapts to change with positive and constructive feedback
Preferred Qualifications:
- Proven record of relevant experience in a similar role
- Aptitude for learning and understanding instruments, IT systems and processes