Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
Group/Division: Customer Channels Group/Research and Safety Market Division/ Fisher Science Education
Position Location: Remote, US
Number of Direct Reports: 4-6
Position Summary:
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The Inside Sales Supervisor assists the Inside Sales Manager in managing a team of sales representatives who sell research products and services primarily by using the telephone; but also using email, Internet, and other technology within a defined territory. The Inside Sales Supervisor will support the sales manager in ensuring the team has effective customer relations, developing opportunities for growth within an existing customer base, and assuring market penetration and profitability while achieving sales and profit forecasts. While the Inside Sales Supervisor will assist in the leadership of the sales representatives, the individual will also be responsible for managing a territory as deemed appropriate such that balance and prioritization of duties can be achieved.
Key Responsibilities:
- Assist Sales Manager in day to day functions of supporting the sales team
- Onboard, coach, motivate, and develop team members
- Assist in managing team to maintain effective customer relations within team's assigned territory
- Assist in managing overall performance of team members
- Support Inside Sales Manager in maintaining accurate reporting, records, and files necessary for proper management of region
- Positively represent Thermo Fisher Scientific at all times throughout customer locations
- Manage appropriate sales territory, focusing on customer satisfaction, revenue and margin goals as well as incremental growth performance
Minimum Requirements/Qualifications:
- Bachelor's Degree required or equivalent work experience
- 2-5 years work experience, science or distribution environment is preferred
Non-Negotiable Hiring Criteria:
- Excellent time management and organizational skills
- Strong verbal and written communication skills
- Application of problem-solving and multi-tasking techniques
- Working knowledge and application of MS Office
- Strong interpersonal, oral and written communication, and presentation skills
- Proven record of delivering excellent customer service
- Demonstrates the Thermo Fisher values (The Four I's) - Integrity, Intensity, Innovation, and Involvement.